I have been very pleased with the help and support received from Trupanion. My kitten developed asthma and underwent many costly tests recently and she is currently on medications to treat her condition. The coverage I chose has been a lifesaver and Trupanion representatives have been wonderful. They are prompt with follow ups and status reports regarding my claims. Once I fax in my paperwork, the process begins within a day which is great. I do recommend this company to others.