Our Boxer mix, Penny, recently had to have two emergency surgeries along with medications and multiple diagnostic tests. Fortunately, we live in an area of the country where veterinary service costs are reasonable - so VPI ending up reimbursing us for most of what came out of our pocket. Throughout the whole ordeal, we had multiple claims. The VPI website was great for checking the status of our claim and we loved receiving the email updates on when our claims were being processed. Turnaround for reimbursement was quite fast. One of my veterinarians told me that VPI was the BEST at paying claims...turns out, he was right. Thanks VPI for reimbursing so quickly along the way -- it helped us to financially provide the best of care to Penny. Penny is all smiles and happy tails again. Thanks for doing such a great job!