Four months after adopting Brodie, a neighbor's dog attacked him. At first I thought the only injury was a nick to his ear, but the next morning my poor boy's eye was swolen shut and his neck was black and blue. We went to the Emergency Vet (because these things never happen during normal business hours) and we received excellent treatment. More importantly, VPI reimbursed me for 80% of the medical care my dog received. The process of submitting my claim via email and being able to monitor the progress online is wonderful.