I was excited to sign my dog up for Healthy Paws Pet Insurance after reading the great reviews, however, at this point the service seems to be HUGELY disappointing!
When I called with some policy questions, the receptionist was less than friendly (actually quite short) and refused to immediately connect me to a representative. After calling back a while later, I learned that the medical record review that was initially promised as an automatic benefit was never processed. Apparently you have to make a separate request apart from faxing the medical records to the company (in direct contrast to what the previous representative had told me).
Another shocking surprise is that ALL payments are DIRECTLY DEDUCTED from your checking account/credit card- which is not mentioned PRIOR to enrollment. This is only mentioned in the policy documents received AFTER you sign up.
The conversation concluded with the representative pretending not to hear me and then hanging up the phone.... No call back from them, even though my number is on file... Very unprofessional.