I usually dont write reviews & am not quick to give positive ones to companies but I have been very happy with PetPlan. I have been a customer for over 5 years since the day we got both of our dogs. I have been very pleased in the turn-around time to review and pay out a claim. Our pug has gone into anaphylactic shock 2x from bee stings. Once was 3 years ago, I received a check for over $2K - the full amount of my claim, minus my $200 deductible. The 2nd time was last week. I called to follow up and they were mailing me check today, less than a week after I submitted the claim! Over $2K again - the full amount, minus the deductible. I dont know what we would have done without Pet Plan. I also have appreciated their customer service over the phone and via email. They are always offering me more ways for me to save. Thank you Pet Plan for helping my family when we needed it the most!