VPI has provided excellent coverage for our two 5 year old cats, Gordon (domestic medium hair) and Fred (Persian). Shortly after we got VPI coverage for Gordon, he was diagnosed with cardiomyopathy. VPI provided excellent reimbursement for costly analyses (e.g., EKG). We fax claims and receive confirmation of receipt/processing as quickly as <24 hours. Only heads up is that the initial review of vet records is rigorous (to be expected) and all pre-existing symptoms/conditions will become exceptions for coverage. Also, premiums may be higher compared to other pet insurance plans/companies, but VPI provides good coverage, excellent customer service, and offers peace of mind for both pets and pet parents. Overall, we think VPI is great and strongly recommend them!