I recently lost a pet to a vicious dog attack. The entire experience was devastating. The most amazing part of my experience is that I was able to provide the best care she could have received because this wonderful company. Everything possible was done in an attempt to save her life. In the end, despite the valiant attempt Gully Animal Hospital provided under the direction of Dr. Brad Franklin and Dr. Roy Gully and their fantastic staff, she did not make it. There is tremendous comfort in knowing I could afford to give her the best chance possible. Pets Best Insurance was kind, sensitive, and extremely courteous when I had to call to report she was no longer a Pets Best client. My claim was handled promptly and totally to my satisfaction. You never know when you will need to try every measure to save your beloved pet's life. If I had to lose her, I am so thankful to have been backed by a company that gave me the peace of mind that finances had nothing to do with the outcome. The support of having Pets Best Insurance greatly helped during this event. It made it easier knowing I was covered by a company that provided my pet with every resource available; for this reason, I am extremely grateful for the excellent treatment, high standard of ethics, and kindness I received at time when it was truly needed.