Izzy had a radial and ulner and had to have bone plate surgery. The expenses were huge and necessary so you do what you must for your beloved best friend. I had not heard about the claims after the 4th week. When I called to inquire I was pleasantly suprised later that p.m. what the refund would be. I feel good about making the decision to purchase Embrace as I feel the courteous and professional and ethical servicesurpassed my expectations. I will tell my Vet clinic about it as that is where I picked up the pamphlet more than a year ago.