We recently had a very unexpected medical crisis with our young dog requiring immediate veterinary care. His condition quickly became life threatening and he needed constant 24 hour care for his survival. I called Trupanion to ensure that we had the necessary coverage for the anticipated healthcare procedures. The people that I spoke with on the telephone were very caring and took immediate steps to ensure that everything was in place for us to proceed with my dog's healthcare. Within one hour I received both telephone and email confirmation from Trupanion, assuring us that they had pre-approved the anticipated costs that would be incurred. The prompt actions of the Trupanion people enabled us to focus completely on the wellbeing of our pet without the additional worry of the financial aspects of his care. Within one week we had received financial reimbursement from them for the applicable costs incurred. I am so very grateful to have had Trupanion insurance coverage in place for my pet and to have met with such a caring response from the people that I dealt with along the way.
English Springer Spaniel