I have raved about Pets Best to my veteranarian so much that they are now recommending this insurance to their other patients! I have 3 older dogs and have submitted multiple claims. Pets Best has paid on every one of the claims in a very timely manner and kept me well-informed via email through the process. The last claim I recently made was processed and the benefits were in my account within a little more than a week! I am SO impressed. I love Pets Best!