I'm extremely happy with Healthy Paws and their customer service. My dog coincidentally got sick the day her coverage started, which was also the day after I signed up, and Healthy Paws still didn't hesitate to reimburse us. I'm sure some insurance companies would've found some reason not to reimburse her claim. We received our check in about a week. Also, a couple of days after filing our claim I received an email to check on how my puppy was feeling and even asked for a picture. You really feel that you are dealing with a company that legitimately cares for their clients, which is rare these days.