SO impressed by PetPlan! Submitted my claim for $3200 on Tuesday, received a check in the mail by Saturday! Website is super easy to navigate, instructions for submitting claims are very clear. When I called on the day of my lab's surgery to make sure it would be covered, I was assured by the representative that I had nothing to worry about, the claim would be fully covered, and wished me luck with the surgery. I would recommend this company to ANYONE who has a pet or is considering getting a pet.