I have a 1 1/2 year old Golden Retriever. My rates were in the mid $30. I went with them because of their guarantee never to raise rates unreasonably or just because your pet ages. Also, my local Petco stores recommends them. I received a letter in August saying that my insurance was going to double. When I called to find out why, I was told that they hadn't raised their rates in 4 years so their raise had to reflect the rising cost of pet health care. My vet says that their estimate is ridiculously high. I have called Petco to let them know about the practices of a company they recommend. Where else can i report them?