Recently I filed my first claim with Pets Best and was pleasantly surprised at how easy it was and how promptly my claim was handled. I discovered a small lump on my dog's chest and her vet thought it best to remove it and check it out. It was too small to aspirate but he didn't want to wait and let it grow in case it was malignant. So she had the surgery (is doing fine, tumor wasn't malignant) and a few days later I filed the claim. Very easy to do. About a week later I received notice that it was processed and a few days later a check arrived in the mail. They paid exactly what I expected. Especially right before the holidays wasn't a good time to incur a hefty vet bill. But I didn't want to risk my dog's health. It made a wonderful difference to know I could get some help, that is the reason to have insurance after all. By the way, before filing I spoke to a customer service rep who assured me that filing a claim would not cause the company to drop me or raise my rates beyond the usual small annual increase due to my dog's age. I recently received my renewal info -- so far so good!