My baby Lucy was throwing up and needed tests done in order for us to see what was going on. I was pleased with the reimbursement that I received for all of Lucy's tests. However, I was just a little disappointed on how long it took to receive payment. I waited two months! I was asked to submit the invoice and bill of Lucy's procedures and come to find out that wasn't enough. My claim was put on hold because you needed to receive the same information from my vet.