I LOVE Pets Best Insurance! I have 3 older dogs and have filed claims on all of them. Pets Best has not only paid on all of them, but they are very responsive with emails keeping me posted of progress, as well as very quick processing of my claims! I really like the concept of paying the 80% on any claim after I meet my deductible. So much better than complicated schedules of payments for various types of claims. I am most impressed with their service! My vet said that they were one of the best that she has known, and I whole-heartedly agree! Pets Best is the best!