Recently, our poodle mix ruptured her ligament in her hind leg. We quickly took her to the vet and did not worry about the expense. Once we faxed the docs needed, Trupanion communicated at each step of the way via email. It was easy and reassuring to know what stage the claim was at. Soon after the claim was approved, we received a cheque in the mail. It is easy to do business with Trupanion and not worry about our beloved Chulita. We would definitely recommend Trupanion to others.