This company is not only extremely efficient at getting claims processed and mailing the reimbursement checks quickly but they have an outstanding customer service team. They wrote a personalized email checking on my dog and asked me to give him a hug for them. I was extremely impressed by this as most large companies send automated impersonal emails. My dog had major surgery within 3 months of having the policy and I was so nervous that there would be red tape to go through to get the reimbursement check. Much to my relief I had an email within an hour saying the claim was processed and the check was on the way.