I personally have had nothing but great experiences at the 2 Banfields I have used over teh past 6 years with my 5 cats and must say they are very kind and caring vets and staff. Every experience there has been a positive one, they even helped me when i was fostering feral kittens and they all had worms- the local shelters wouldn't even assist in the diagnosis. For those who feel they have gotten scammed- signing a contract is a legally binding act. It is implicit that the signer read and understand before proceeding. I don't think Banfield should be blamed for one's lack of attention to detail and general responsibility when engaging in a contract. My Banfield locations are Lincoln Park, Chicago and Evanston, IL.