Confusing

2
Out of 10

Just purchased Embrace for a new to us rescue dog. Confused and unhappy from the get go. I should have taken the inability to enter my proper address as a sign. I had to use a city/zip code 45 miles away. So far nothing has been easy, or straight forward. No we don't need anything from you, yes we need complete records. Claim has been paid, claim is being denied. Which one is it. Much happier with our previous pet insurance provider we have for our other dogs. Just may switch this pup to it as well. They seem to do everything they can to make paying a claim difficult from confusing/contradicting emails to contacting my vet directly for information I had already provided. Also pay as much as they can under the wellness benefit claiming it is to maximize 100% reimbursement, in reality this only brings you to your annual wellness limit with claims that should be under illnesses. Very unhappy!

Did you find this review helpful?
Injury/illness
Wellness claims
Claim Amount
$100 - $500
Breed

Mixed Breed

Age of Pet
1 - 8

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