My dog, Willow, a shep/Akita mix, 8 years old, blew out her ACL in July. The surgery was initially very successful, but two months after her surgery, she got an infection in the suture line and had to have another surgery. She went from fully using her leg, to not using it at all. After this 2nd surgery, it has been a long recovery, but PetPlan has been great throughout this whole process. They have covered everything they said they would. I have received reimbursement checks within 1 week of submitting my claims- this is amazing..I highly recommend PetPlan, I have had other pet insurance over the years, and it has NEVER been this easy.