Don't waste your money

Out of 10

Our Golden Retriever pup (purchased through a breeder) was the unfortunate recipient of several unknown genetic orthopedic problems within his first 8 months. Our claims were denied over and over again because his conditions were considered pre-existing since they were genetic. The xrays weren't even covered! It seems as though the only thing covered are injuries resulting from accidents.

Did you find this review helpful?
Claim Amount
$100 - $500

Golden Retriever

Age of Pet
Under a year

Leave a comment

Enter the characters shown in the image.
Posted: 12/07/2011

Hi Patty. Thanks for your feedback. We’re sorry that your puppy is having so many issues and hope he is recovering. We do provide limited coverage for the diagnosis and treatment of certain hereditary orthopedic conditions, such as hip and elbow dysplasia, if a pet is enrolled before age 2 and before those conditions begin to develop. However, we do not cover pre-existing conditions or congenital issues that your pet was born with as they, by definition, are pre-existing. Unfortunately there isn’t enough information here to identify you so we cannot contact you to provide you with further details about your claim. If you have any additional questions, please contact us at 1-877-738-7237.