Not the company it once was

Out of 10

I have been with PetPlan for years and had a number of animals insured with them. In the early days they were great - responsive, articulate, paid claims quickly - but not now. I wonder if the company has been sold; the difference is that dramatic. Calls and emails are not returned; documents are lost - incredibly disappointing and not like the PetPlan I once knew.

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Eye problem

Claim Amount
Over $1000

Mixed Breed

Age of Pet
1 - 8

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Posted: 01/09/2012

I am not sure what company you are dealing with, but I've never had any problems like this with Petplan. I wish they ran my health insurance!