I held my breath with my first claim with PetPlan hoping they were not the escape artists I had experienced with another pet insurance company with a similar sounding name. PetPlan was TOTALLY different. They not only explained their coverage very well in the beginning, but they paid what they said they would when we turned in our claim for our 12 year old Pierre for whom we discovered a heart murmur. We did not have to ask twice or argue about the charges we had incurred. It was not only a painless process with PetPlan but a relief. We were able to depend on PetPlan, who is not just interested in taking the premiums, but truly makes your life easier by giving back when you most need it.