1 Out of 10 My claim was rejected after sending paperwork three times. Customer care was rude. Did you find this review helpful?YesNo Injury/illness intestinal Claim Amount $100 - $500 Breed Labrador Retriever Age of Pet Under a year Leave a comment Your name Email Comment From time to time, we would like to send you the latest news and updates from Pet Insurance Review and exclusive offers from our partners. So that we can send you information and offers which are tailored to you and your pet, please let us know which type of pet(s) you have: Please sign me up for the Pet Insurance Review newsletter which features the latest news, updates and pet care tips. Please send me special offers from our partners, including natural pet food coupons, pet healthcare discounts and more. Your pet Cat Dog Equine Other And the State you live in AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMicronesiaMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming What code is in the image? Enter the characters shown in the image. Submit comment Posted: 01/09/2012 By: Chryssa @ Pets… Hi John, at times we request medical records in order to determine whether a condition is pre-existing, and if they’re not received, we close the claim as “incomplete”. This may be what happened in your case. We do allow incomplete claims to be re-filed within 180 days when the medical records become available. If we can further assist you, please contact Customer Care at 877-738-7237.