Rejected

1
Out of 10

My claim was rejected after sending paperwork three times. Customer care was rude.

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Injury/illness
intestinal
Claim Amount
$100 - $500
Breed

Labrador Retriever

Age of Pet
Under a year

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Posted: 01/09/2012
By: Chryssa @ Pets…

Hi John, at times we request medical records in order to determine whether a condition is pre-existing, and if they’re not received, we close the claim as “incomplete”. This may be what happened in your case. We do allow incomplete claims to be re-filed within 180 days when the medical records become available. If we can further assist you, please contact Customer Care at 877-738-7237.