I have only good things to say about PetPlan. Having 3 pets can run up costly bills when they get sick or injured. PetPlan has never given me a problem with reimbursement. The premiums are very reasonable. The customer service is outstanding. When my older cat passed away. I still needed to contact his Veterinarians to get paperwork sent to PetPlan on his behalf to process the claims, Shevaun was a customer service agent that took the time out to call my cats doctors and talk to them about what they needed to send PetPlan so I can get my claims processed. It was a difficult time for me and she took the extra step and made it easier. Everytime I've ever needed to call pet petplan they're always very nice and helpful. They make it easy and affordable to have pet insurance. I highly recommend them.