I thin banfield plan is a scam

Out of 10

Ive, call Banfield several time to downgrade my plan to basic plan as I was told right after I got Rockie the puppie has since died and contract was not able to be fullfield He was not able to receive all of his shots or be able to be fixed. My pupply was replaced by the breeder and new puppie was at least she was honest. I ask that If I had to continue t pay for this that they allow me to tranfer over to Max as he is in the same place as Rockie was when he died. I've been in business for fifty years and believe if I treated my customers like this I would't have many. This is a large compqny that I would not recommend to anyone they over charged on services. Besides there plan I had to pay several hundred dollars out of pocket for additional test and services I feel this is areal scam. I'm filing a complaint with the better Business Bureau as well as state Comsumer Affairs. Not that Banfield will care as long as the can sucker people in.

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liver shunt heart murmer
Claim Amount
$100 - $500


Age of Pet
Under a year

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Posted: 11/26/2012

I'm not trying to be rude but I remember very well being told and reading in the pamphlet they give out with the plan that transferring the plan to another dog or another owner can't be done. I just feel that if you didn't agree with this, than you shouldn't have signed up for it. I feel you're leading other people to believe this is a scam when it isn't. It didn't work for you because you didn't read the rules to the program,how is this Banfields fault? I sincerely hope the BBB denies your claim because banfield isn't at fault here. When my wellness plan is over I will have spent only 435 for the entire year. Thus far I have saved $459. This is before neutering and only after three months of being on it. I've already made my money back! This truly is a great plan and just because you are too lazy to read the fine print of things you sign doesn't make the wellness plan a bad deal... Read before you sign. I am we'll aware that if, God forbid, anything were to happen to my precious puppy, I will have to continue to pay and I can't transfer it to another dog. I also know that it only cover preventative care...because I read the fine print....

Posted: 12/23/2013

She did not use the services, she was being charged for, such as the stay and vaccinations. Why should she have to pay for services her dog did not receive? That is the stupidest logic I have ever heard. For issues like this you should only pay for services rendered. Eventually Banfield is going to be in a huge lawsuit for incompetence, and fraud!