I took out the policy on my two bulldogs last month. Have already had to use the service for a urinary tract infection and for routine heartworm and flea treatment purchase. It has been a pleasure so far working with the Embrace team. I have emailed questions and got very quick responses and they provide great followup. My 6 mo old bulldog is getting spayed tomorrow so we will get a chance to see the service really first hand. But so far very good!