My puppy got into something bad and had stomach issues for a few days. The vet did an xray and some gave us some meds. After I submitted my claim Healthy Paws sent an email saying they received it and less than a week later I got the check! Plus, they looked at his medical history and stated that they can cover some past expenses as well!! Now THAT is service! They even sent a follow up email about how well he's doing now. As a first time pet owner it is such a great relief having them here and they make it extremely easy. Awesome. Simply awesome.