I submitted my first wellness claim for my dog. I was impressed that I recieved all $200.00 owed to me based on my wellness benefits. For a year and half, I was a customer of a competitor, where more than half of my expenses were not reiembursed because they followed a benefit schedule and the prices in my area exceeded what they remiembursed. Needless to say, I am very happy with Embrace.
Part of my claim was also applied to my $200.00 deductable, no questions asked and was very fair.
It took about two weeks for my claim to go through, but I was personally written emails updating me on why it was taking two weeks. They were training new employees. I like that I recieved emails updating me. I was able to respond back to the emails with any questions. It was a very personable experiance.