Gone Downhill Fast

Out of 10

I have had this insurance since 2008 and used to recommend this insurance to everyone I knew with pets. Within the past couple of years, they have continually raised rates, I am now paying over 3 times what I did when I signed up. They have also doubled the deductible and added a bunch of exclusions. Of course they dont tell you about the new exclusions. You get to find out after the claim was denied. Once your pet is diagnosed with something they pay for it a couple of times and then make it a chronic condition, which they dont cover. My dog got diabetes and they stopped paying for it after 3 months. Now I have to pay for all the insulin, doctor visits, and bloodwork myself. Then he got arthritis, only covered the expensive medicine once. Also, my daughters dog tore its ACL. Claim was denied because they dont cover ACL injuries anymore. I canceled my coverage and telling everyone else I know to also.

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Claim Amount
$100 - $500

Miniature Schnauzer

Age of Pet
1 - 8

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Posted: 06/09/2012

You are right about this company, two days ago cancelled my dog's policy. The first time I took my 2 year old chihuahua to the Vet for regular check-up, vaccines, teeth cleaning and spaying I spent over $500.00 in Vet's services and got reimbursed only $105.81.

Posted: 03/28/2012

I am going through the same thing concerning my dogs torn ACL. I relied on them being there to help out with this very costly surgery....i got nothing from them. They add exclusions without informing you of the changes. Of course, they havent heard the last of me yet though. I will be doing everything in my power to shut them down. DO NOT insure your beloved pet with them and if you are presently insured with them.....its in your best interest to cancel.

Posted: 02/27/2014

I am very thankful to be a cat owner. I don't think I could afford vet bills for dogs.