My English Mastiff, Gracie caught pneumonia from two dogs I helped rescue for a friend's sister who had died and were held at Salt Lake County Animal Shelter until they could be transfered to me. Unbeknownst to us, the bacterial pneumonia that Gracie contracted was extremely antibiotic resistant and her first stay at Wasatach Animal Hospital only killed the weaker bacteria. A week later she was gravely ill and we rushed her to Cottonwood Animal Hospital a 24 hour pet ER hospital. The prognosis was not good. I was on a business trip and rushed back to Utah immediately. For three days I sat with Gracie in her crate and held her. I was prepared for the worst but it was also reassuring to know that PetPlan had me covered and there was no question of what things would cost. I knew that I could tell the vets to do whatever they could to save her. It all worked out in the end and Gracie has recovered fully. The two rescue dogs also found homes. PetPlan paid $3200 in claims within ten days after submission. No hassles. I couldn't be happier because I have my dog and I also know that PetPlan protected me during a very dark time.