Petsecure is Canada's oldest and largest pet health insurance provider, offering comprehensive coverage for accidents, illnesses and alternative treatments, as well as optional dental care coverage and exclusive member benefits.

Learn more about Petsecure's plan options and read customer reviews so you can make an informed choice about your pet insurance provider. 

Average customer rating

4.6 Out of 10
60 Days 1 Year Lifetime
Rating 2.6 3.8 4.6
Count 8 17 197

Petsecure Pet Insurance Reviews

2
Out of 10
Posted: 06/09/2021
By:
David
Ramsay

Processing is way too slow. Claim was sent by fax May 3rd received email stating they received it on May 20th and said it would be another 14 business days to process. Its June 8th and still no money. Since when does a fax take 17 days to reach someone...

Injury/illness
Claim Amount
Breed

Poodle - Standard

Age of Pet
1 - 8
1
Out of 10
Posted: 05/31/2021
By:
A
Smith

I agree with the posted comments about the lack of customer service. I have tried to call them over the course of 3 weeks, various times of day and days of the week with a recording saying I have either a 15min or 30min wait time----after one hour of...

Injury/illness
Claim Amount
Breed

Tabby

Age of Pet
1 - 8
2
Out of 10
Posted: 05/30/2021
By:
Heather
Shaw

Nothing about submitting claims and receiving payment with this company is easy. Signatures are required from both the vet and the customer before submitting the claim. The length of time for a claim to be received after submitting (either by email or...

Injury/illness
Claim Amount
Breed

Mixed Breed Medium (20-70 Lbs)

Age of Pet
Over 8 years
3
Out of 10
Posted: 05/29/2021
By:
Laura
Blanke

When trying to sign up for an insurance plan, my vet didn't automatically pop up and so I couldn't proceed any further. I emailed customer service about this, they responded asking about a window of time in which someone could call me. I gave them my...

Injury/illness
Claim Amount
Breed

Domestic Short Hair

Age of Pet
Under a year
Monthly Cost

Premiums will vary depending on your plan choice, breed and location. 

 

Coverage

Choose between 4 levels of cover for Accident, Illness and Dental treatment.

Secure 1 offers $1,000 per Accident cover, $1,000 Illness cover per condition, per year and $200 Dental cover.

Secure 2 offers $2,500 per Accident cover, $2,500 per condition, per year Illness cover and $300 Dental cover.

Secure 3 offers $5000 per Accident cover, $5,000 per condition per year cover and $400 Dental cover. 

Secure 4 offers unlimited cover for Accidents and Illness and $600 per year Dental cover, and Wellness cover.

Plans offer 80% coverage (20% co-insurance) after annual deductible satisfied.

 

Payout Limits

Annual limits of $1,000, $2,500, $5000 or unlimited cover depending on your chosen plan. Limit amounts are per accident or per illness/condition per year.

Dental coverage amounts depending on plan choice.
 

 

Deductible

Annual- Age Based Deductibles

Deductible A

$100 - $500

Deductible B

$200 - $700

 

*Secure 4 with Wellness Care

Deductible A

$250 -$500

Deductible B

$300 - $700

 

Age Limits

Pet must be at least 8 weeks old to enroll. 
No age limit

 

Waiting Period

48 hours for accidents

14 days for illness

6 months for dental, cruciate ligament injuries or interverebral disc disease

 

Exclusions

Pre-existing conditions are not eligible for coverage.

 

Petsecure is Canada's largest pet health insurance provider, offering comprehensive, veterinarian-recommended coverage for dogs and cats of all breeds and ages.

In over 28 years, Petsecure has cared for more than 1.2 million pets.

Petsecure offers coverage for accidents, illness, dental care and alternative treatments, as well as exclusive member benefits.

Petsecure is committed to community involvement, donating over $500,000 to various animal organizations across Canada.