Pets Plus Us is a leading Canadian pet insurer whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides its Blue Ribbon Benefits free with any coverage plan.

Learn more about Pets Plus Us plan options, read customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

Average customer rating

7.9 Out of 10
60 Days 1 Year Lifetime
Rating 3.8 6.6 7.9
Count 4 64 428
1
Out of 10

Website is NOT GOOD

Posted: 07/12/2021
By:
Dave
Carr

Your site sucks I tried to check out a quote and would not do it therefore will NEVER deal with you.

Injury/illness
Claim Amount
Breed

Tabby

Age of Pet
Over 8 years
10
Out of 10
Recommended

Fantastic pet insurance

Posted: 07/09/2021
By:
SoniA
A

Awesome customer service!

Injury/illness
Claim Amount
Breed

Domestic Short Hair

Age of Pet
1 - 8
1
Out of 10
Verified

Stay Away... FAR away

Posted: 07/07/2021
By:
Nicole
Vance

Bad experience all around. I signed up in February; we are now in March and I am still receiving the "we need more information" emails.

The first issue came up when the expressed that they needed all previous medical history. My dog is adopted; so I only have the medical history since she has been with me. I sent them everything I had for her but they were having trouble getting info from one vet. They explicitly told me that that was the last piece of information they needed and then they would be able to begin the underwriting.

After a number of back and forth with both the vet and customer service I was able to get that info from the vet to them. As soon as that was submitted I received yet another "we need more information" email.

I emailed them saying "this is ridiculous, please cancel my plan and refund me everything I have paid up until this point." I believe this ask is fair due to the fact that her coverage was never active since the underwriting was never completed. I got yet another automated reply saying "your pets coverage was active from Feb until July and you are not owed anything.

Additionally; you are not assigned a dedicated account manager so every time you call in or email you are talking to someone new; someone who knows nothing about your account.

I only signed up with this account because my company started promoting "hub" and they were a vendor listed in hub. Not only am I leaving this review; but I am escalating this to hub as well.

Stay away from this company, far, far away. RUN don't walk. I wish I would have read all the reviews before I had signed up.

Injury/illness
Claim Amount
Breed

Mixed Breed Toy (up to 10 Lbs)

Age of Pet
1 - 8
1
Out of 10
Verified

The most horrible pet insurance out there over seven years paying are seniors and they never had any intention on paying

Posted: 07/07/2021
By:
Geraldine
Dunn

We are seniors have paid top dollar for our pet since we have got him to make sure we had pet insurance ..You have taken our money for over 7 years with never intending to ever except a claim for our dog .To us that is fraud and a scam you should have told us 7 years ago you would be doing this ..We would have saved our very limited money .Shame on you and your company .You should be sued for stealing money from seniors knowing you are never going to except a claim ..I will for sure be social media and telling whoever with listen and TV how you operate ..You scam us seniors for sure for alot of money ..

Injury/illness
Claim Amount
Breed

Mixed Breed Large (70–90 Lbs)

Age of Pet
1 - 8
Monthly Cost

$19 - $89, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30%.

The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000, $7,500 or $15,000 annually depending on your chosen plan. 

Deductible

$100 - $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Waiting Period

Coverage begins after 48 hours for accident claims. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered.

All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet owners deal with all the joys and challenges of pet ownership. 

As well as making vet bills more manageable, Pet Plus Us provides their Blue Ribbon Benefits free with any coverage plan. This provides owners with free 24/7 access to PetHelpFone™ and Pet Poison Helpline®, a subscription to Modern Dog or Modern Cat magazine, and more!