Pets Plus Us is a leading Canadian pet insurer whose goal is to help pet owners deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pet Plus Us provides its Blue Ribbon Benefits free with any coverage plan.

Average customer rating

9.0 Out of 10
60 Days 1 Year Lifetime
Rating 7.5 8.7 9.0
Count 2 64 242

Pets Plus Us

5
Out of 10
Insurer: Pets Plus Us
Posted: 02/11/2019
By:
Nancy Mcintosh

The customer service rep I spoke to was uninformed and disinterested in looking further to answer my question. I called at 4:30 P.M. Maybe it was just about quitting time and he was tired.

Injury/illness
Claim Amount
Under $100
Breed

Mixed Breed

Age of Pet
Over 8 years
10
Out of 10
Recommended
Insurer: Pets Plus Us
Posted: 01/30/2019
By:
christine sloan

Pets Plus Us customer service has always been polite, professional and compassionate. Their response to submitted claims has been very quick, usually within a week, and money is deposited directly into my bank account. The claim form is straightforward...

Injury/illness
dyskospondilitis and meningitis
Claim Amount
Over $1000
Breed

German Shepherd

Age of Pet
1 - 8
5
Out of 10
Insurer: Pets Plus Us
Posted: 11/15/2018
By:
Travis Munroe

We had over $5,000 in claims and had to wait nearly 2 months to be paid back (assuming the transfers show up in the next day or 2). Why the delay? I received email after email saying I had missing information. I would call day after day asking what...

Injury/illness

Gastritis/vomiting

Claim Amount
Over $1000
Breed

Rottweiler

Age of Pet
1 - 8
1
Out of 10
Insurer: Pets Plus Us
Posted: 11/13/2018
By:
Allisha Fisher

Absolutely the WORST customer service I have ever encountered. Paid reliably and when I finally have a claim, this company falls short and keeps denying my claim under the presumption 2 different Veterinarians lied on my dogs medical records when stating...

Injury/illness

Gastritis/vomiting

Giardia infection
Claim Amount
$100 - $500
Breed

Australian Shepherd

Age of Pet
1 - 8
Monthly Cost

$19 - $89, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30%.

The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000, $7,500 or $15,000 annually depending on your chosen plan. 

Deductible

$100 - $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Waiting Period

Coverage begins after 48 hours for accident claims. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered.

All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet owners deal with all the joys and challenges of pet ownership. 

As well as making vet bills more manageable, Pet Plus Us provides their Blue Ribbon Benefits free with any coverage plan. This provides owners with free 24/7 access to PetHelpFone™ and Pet Poison Helpline®, a subscription to Modern Dog or Modern Cat magazine, and more!