Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.

Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

Average customer rating

9.2 Out of 10
60 Days 1 Year Lifetime
Rating 6.2 9.2 9.2
Count 18 1421 6502

Pets Best

10
Out of 10
Recommended
Insurer: Pets Best
Posted: 03/26/2020
By:
KARENANN PROVOST

My claim was processed in a very quick manner. I received an email indicating that due to high volume of claims, there may be delay in processing the claim. However, I received payment shortly thereafter. - I fail to comprehend the negative reviews....

Injury/illness
Claim Amount
Breed

Yorkshire Terrier

Age of Pet
1 - 8
1
Out of 10
Insurer: Pets Best
Posted: 03/26/2020
By:
Matthew Craig Likens

Slow claim processing over 30 days. Promised when purchased 5 days would not recommend to friends

Injury/illness
Claim Amount
Breed

Jack Russell Terrier

Age of Pet
1 - 8
1
Out of 10
Insurer: Pets Best
Posted: 03/26/2020
By:
Rob Shapiro

Pets Best is just like all other insurance companies, they are not transparent and they shamelessly lie. Their business model is to take your premiums and then deny claims. When you call customer service they treat u like an idiot. AVOID!!!

Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
Under a year
10
Out of 10
Recommended
Insurer: Pets Best
Posted: 03/19/2020
By:
Jen Kline

I’m so thankful I made the decision to insure my pet through Pets Best. My 8 month old Shih Tzu puppy got an abrasion on his eye in early February. This abrasion quickly led to a corneal ulcer, which developed into a melting ulcer and led to a complete...

Injury/illness
Claim Amount
Breed

Shih Tzu

Age of Pet
Under a year
Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. 

Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).

Two optional Wellness plans to cover routine care. 

24/7 Pet Helpline, powered by whiskerDocs is included on all policies. 

The pay-out amount is based on your actual vet bill. 

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. 

Unlimited lifetime limits.

Deductible

$50 - $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling: 

14 days for illness claims 

3 days for accident claims 

0 days for routine care

Exclusions

Pre-existing conditions are not covered. 

Elective and preventive procedures are not covered. 

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. 
 
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.