Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.

Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

Average customer rating

9.0 Out of 10
60 Days 1 Year Lifetime
Rating 5.9 6.4 9.0
Count 49 290 6832

Pets Best Pet Insurance Reviews

Out of 10
Posted: 06/01/2021

I purchased additional insurance from my vet that they do not cover because this is not enough. My VET insurance balance remains on my bill and even though my vet bills are paid in full they will not pay my claims until my additional insurance is paid at...

Claim Amount

Mixed Breed Toy (up to 10 Lbs)

Age of Pet
1 - 8
Out of 10
Posted: 05/30/2021

Until Covid, Pet Best Insurance was available and easily accessible by phone. That is no longer the case and it is very frustrating to hold for 25 mins. or more each time I have tried to call and finally hang up.
I am seriously looking to switch.

Claim Amount

Cairn Terrier

Age of Pet
Under a year
Monthly Cost

$6 and up, depending on your chosen plan.


Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. 

Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).

Two optional Wellness plans to cover routine care. 

24/7 Pet Helpline, powered by whiskerDocs is included on all policies. 

The pay-out amount is based on your actual vet bill. 

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. 

Unlimited lifetime limits.


$50 - $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling: 

14 days for illness claims 

3 days for accident claims 

0 days for routine care


Pre-existing conditions are not covered. 

Elective and preventive procedures are not covered. 

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. 
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.