Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 on TrustPilot and is recommended by veterinarians across the U.S.

Average customer rating

9.1 Out of 10
60 Days 1 Year Lifetime
Rating 9.4 9.4 9.1
Count 352 1817 5068

Pets Best

10
Out of 10
Recommended
Insurer: Pets Best
Posted: 06/04/2019
By:
Carol C

I love that all I have to do is take a picture of my bill and turn it in. The underwriting team also distinguishes between what is covered and not, so I don't need two bills when I go to the vets office. This is our first experience having insurance on a...

Injury/illness
Claim Amount
Breed

Great Dane

Age of Pet
Under a year
10
Out of 10
Recommended
Insurer: Pets Best
Posted: 06/04/2019
By:
Richard H

Very happy with Pets best

Injury/illness
Claim Amount
Breed

Golden Retriever

Age of Pet
1 - 8
10
Out of 10
Recommended
Insurer: Pets Best
Posted: 06/04/2019
By:
Jessica W

The process to submit the claim is very easy via the app. All the information and updates get communicated via email, and even when things are running slower than usual it's nice because we get a heads up through email so we are never left wondering a...

Injury/illness
Claim Amount
Breed

Mixed Breed (55 - 90 lbs)

Age of Pet
1 - 8
9
Out of 10
Recommended
Insurer: Pets Best
Posted: 06/04/2019
By:
Daniel R

Upload was easy via app. Payment took about a week which isn't bad per se, but that is much longer than I was advised

Injury/illness
Claim Amount
Breed

German Shepherd

Age of Pet
Under a year
Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. 

Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).

Two optional Wellness plans to cover routine care. 

24/7 Pet Helpline, powered by whiskerDocs is included on all policies. 

The pay-out amount is based on your actual vet bill. 

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. 

Unlimited lifetime limits.

Deductible

$50 - $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling: 

14 days for illness claims 

3 days for accident claims 

0 days for routine care

Exclusions

Pre-existing conditions are not covered. 

Elective and preventive procedures are not covered. 

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. 
 
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.