Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Learn more about Petplan Canada's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

 

Average customer rating

9.1 Out of 10
60 Days 1 Year Lifetime
Rating 6.8 6.8 9.1
Count 0 38 3898
1
Out of 10

Impossible to Use the New App

Posted: 03/31/2021
By:
Wendy
Graham

We purchased pet insurance for our Maltese at 2 months old (he is now 2). I have not filed many claims, however I find the arbitrary decision of payout is extremely low. Filed a $522 claim, thought I would receive $200+ after the deductible yet I received $117. The new app is a complete nightmare. You cannot get into it (mine consistently says "timed out - try again" ) to no avail. Cannot look at any claims history, etc. online at all any longer. You know things are bad when the CEO sends an email to everyone apologizing. Just not worth the headache, nor the cost. I definitely do not recommend getting this pet insurance.

Injury/illness
Claim Amount
Breed

Maltese

Age of Pet
1 - 8
9
Out of 10
Recommended

Excellent Service from Joe Prater

Posted: 03/27/2021
By:
Cook
Candace

Joe provides excellent customer service. Is easy to speak with and very patient. Knowledgeable and efficient. Thanks Joe for your assistance.

Injury/illness
Claim Amount
Breed

Greyhound

Age of Pet
1 - 8
10
Out of 10
Recommended

Well Done!

Posted: 03/18/2021
By:
Tina
Towell

This was my first claim for Archie since purchasing the insurance. I had to call Customer Service to ensure they had all the paperwork required to process Archie's claims as I was advised via email they hadn't received the information. The call was answered quickly, efficiently and the CSR I spoke with (Daniel G.) was knowledgeable and managed the inquiry seamlessly, and did not keep me waiting online very long. I was impressed! Daniel wished Archie well and I left the call feeling that everything was under control to process the claim.

Injury/illness
Claim Amount
Breed

Mixed Breed Medium (20-70 Lbs)

Age of Pet
Under a year
10
Out of 10
Recommended

Amazing customer service and fast claim processing!

Posted: 03/04/2021
By:
Tamara
Pelemis

If you’re looking for a pet insurance plan I’d definitely recommend Pet Plan! I’ve been using them for over two years now and any time I’ve had to place a claim their customer service team has been super helpful over the phone and have made my processing fast and easy! I know I can rely on them and that I can see my cheque in the mail within a week of a claim. This is amazing especially when you have big claims you’re waiting to receive money for. Daniel (Happiness Manager) is always super helpful and a pleasure to deal with!

Injury/illness
Claim Amount
Breed

French Bulldog

Age of Pet
1 - 8
Monthly Cost

$16 - $60, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible. 

Non-routine exam fees, including at ER and Specialists, are covered.

The pay-out amount is based on your actual vet bill.

Use your current veterinarian or any veterinarian in the US or Canada.

Payout Limits

Annual limits range from $2,500 to unlimited depending on your chosen plan.

No per condition limits.

No limits or exclusions for hereditary or chronic conditions.

Deductible

Annual deductible from $100 to $2,500.

Per condition deductibles from $100 to $2,500 also available.

Age Limits

Pet must be at least 6 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage goes into effect at 12:10am the day after activation. Accident claims are valid after a 5-day policy waiting period. A policy waiting period of 15 days applies for illness claims. 

Hip dysplasia – standard illness waiting period applies.
Cruciate, patella, and soft tissue disorders of the knee – six (6) month exclusionary period (waivable by Petplan if a healthy knee exam by your veterinarian during the policy period – call Petplan 24/7 for details).

Exclusions

Pre-existing conditions are not covered.  Curable pre-existing conditions may be coverable after an exclusionary period – call Petplan directly 24/7 to learn more.  Preventive care expenses are not covered.

Alternative therapies such as acupuncture, physical therapy, hydrotherapy, and holistic care are covered as standard in every plan.  No additional fees.

Non-routine exam fee coverage, including specialists, and non-routine dental coverage including periodontal disease, are covered as standard in the policy. 

Coverage is available for boarding kennel fees, advertising and reward costs for lost pets, vacation cancellation and death benefits.

Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Petplan’s innovative approach to pet insurance has been recognized by Forbes, Financial Times, Bloomberg, Inc. magazine, Smart CEO, the Communicator Awards, Ernst & Young and many others. 

Petplan supports partner shelters, rescues and humane societies across the U.S. in addition to funding humane veterinary research into hereditary, congenital and other chronic conditions through the Petplan Fund.