Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Average customer rating

9.1 Out of 10
60 Days 1 Year Lifetime
Rating 9.2 8.5 9.1
Count 13 66 3778

Petplan Canada

10
Out of 10
Recommended
Insurer: Petplan Canada
Posted: 02/14/2019
By:
Desa

Sarah V is the MOST awesome customer service rep I think I have EVER encountered at any company. She went so far above and beyond to help me resolve my issue!

Injury/illness
various
Claim Amount
$500 - $1000
Breed

Mixed Breed

Age of Pet
1 - 8
10
Out of 10
Recommended
Insurer: Petplan Canada
Posted: 02/14/2019
By:
Chris Trachsler

I was speaking to Jenny through the online chat system. First of all, the chat system petplan has is incredible. They always answer right away or within minutes. Your not waiting long. You don’t need to go through a huge amount of security verification...

Injury/illness
Knees
Claim Amount
$500 - $1000
Breed

Labrador Retriever

Age of Pet
1 - 8
10
Out of 10
Recommended
Insurer: Petplan Canada
Posted: 02/13/2019
By:
Karen

Jenny was a pleasure to chat with. She was quickly able to help me update my account information. The live web-chat is so helpful and useful when you aren't able to sit on a phone and talk to someone in order to update your account/file a claim. Thanks...

Injury/illness
Claim Amount
Under $100
Breed

Cairn Terrier

Age of Pet
Over 8 years
Monthly Cost

$16 - $60, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible. 

Non-routine exam fees, including at ER and Specialists, are covered.

The pay-out amount is based on your actual vet bill.

Use your current veterinarian or any veterinarian in the US or Canada.

Payout Limits

Annual limits range from $2,500 to unlimited depending on your chosen plan.

No per condition limits.

No limits or exclusions for hereditary or chronic conditions.

Deductible

Annual deductible from $100 to $2,500.

Per condition deductibles from $100 to $2,500 also available.

Age Limits

Pet must be at least 6 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage goes into effect at 12:10am the day after activation. Accident claims are valid after a 5-day policy waiting period. A policy waiting period of 15 days applies for illness claims. 

Hip dysplasia – standard illness waiting period applies.
Cruciate, patella, and soft tissue disorders of the knee – six (6) month exclusionary period (waivable by Petplan if a healthy knee exam by your veterinarian during the policy period – call Petplan 24/7 for details).

Exclusions

Pre-existing conditions are not covered.  Curable pre-existing conditions may be coverable after an exclusionary period – call Petplan directly 24/7 to learn more.  Preventive care expenses are not covered.

Alternative therapies such as acupuncture, physical therapy, hydrotherapy, and holistic care are covered as standard in every plan.  No additional fees.

Non-routine exam fee coverage, including specialists, and non-routine dental coverage including periodontal disease, are covered as standard in the policy. 

Coverage is available for boarding kennel fees, advertising and reward costs for lost pets, vacation cancellation and death benefits.

Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Petplan’s innovative approach to pet insurance has been recognized by Forbes, Financial Times, Bloomberg, Inc. magazine, Smart CEO, the Communicator Awards, Ernst & Young and many others. 

Petplan supports partner shelters, rescues and humane societies across the U.S. in addition to funding humane veterinary research into hereditary, congenital and other chronic conditions through the Petplan Fund.