Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Learn more about Petplan Canada's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

 

Average customer rating

9.1 Out of 10
60 Days 1 Year Lifetime
Rating 6.6 7.5 9.1
Count 15 55 3892

Petplan Canada Pet Insurance Reviews

1
Out of 10
Posted: 03/04/2021
By:
Samantha
Donato

This company is awful. Spent 900 for a broken leg and fully paid my 500 deductible. Next claim was for 200 and they approved it. Then tell my husband first approved claims aren't paid (why is it approved then) they then tell me my app is wrong( k, well it...

Injury/illness
Claim Amount
Breed

American Bulldog

Age of Pet
Under a year
1
Out of 10
Posted: 03/04/2021
By:
Martin
Donato

Without a question , this has to be the the worst pet Insurance out there! There customer service is beyond terrible!!! Scale of 1 to 10 there should be a zero! Look elsewhere I highly recommend!

Injury/illness
Claim Amount
Breed

American Bulldog

Age of Pet
Under a year
10
Out of 10
Recommended
Posted: 02/27/2021
By:
Candace
Cook

I had 3 outstanding claims that were being held up for additional information from the veterinarian. Although the information had been sent 5 days previous, the claims had not be completed. Joe was a fabulous. I re-sent the information being requested...

Injury/illness
Claim Amount
Breed

Greyhound

Age of Pet
1 - 8
1
Out of 10
Posted: 02/24/2021
By:
Katrina
Farnum

By far the worst company to deal with, They do not understand the meaning of customer service. I have worked in the veterinary field for over 10 years and have had to work with many pet insurance companies and this one i would not recommend if it was the...

Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
Over 8 years
Monthly Cost

$16 - $60, depending on your chosen plan.

Coverage

You have a co-pay of 10%, 20% or 30% after your deductible. 

Non-routine exam fees, including at ER and Specialists, are covered.

The pay-out amount is based on your actual vet bill.

Use your current veterinarian or any veterinarian in the US or Canada.

Payout Limits

Annual limits range from $2,500 to unlimited depending on your chosen plan.

No per condition limits.

No limits or exclusions for hereditary or chronic conditions.

Deductible

Annual deductible from $100 to $2,500.

Per condition deductibles from $100 to $2,500 also available.

Age Limits

Pet must be at least 6 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage goes into effect at 12:10am the day after activation. Accident claims are valid after a 5-day policy waiting period. A policy waiting period of 15 days applies for illness claims. 

Hip dysplasia – standard illness waiting period applies.
Cruciate, patella, and soft tissue disorders of the knee – six (6) month exclusionary period (waivable by Petplan if a healthy knee exam by your veterinarian during the policy period – call Petplan 24/7 for details).

Exclusions

Pre-existing conditions are not covered.  Curable pre-existing conditions may be coverable after an exclusionary period – call Petplan directly 24/7 to learn more.  Preventive care expenses are not covered.

Alternative therapies such as acupuncture, physical therapy, hydrotherapy, and holistic care are covered as standard in every plan.  No additional fees.

Non-routine exam fee coverage, including specialists, and non-routine dental coverage including periodontal disease, are covered as standard in the policy. 

Coverage is available for boarding kennel fees, advertising and reward costs for lost pets, vacation cancellation and death benefits.

Petplan is a leading pet health insurance provider in the United States and Canada the preferred provider of pet insurance for the American Animal Hospital Association and AARP members. For nearly 15 years, Petplan has set the gold standard for pet health insurance coverage as the first pet health insurance provider to offer a “Covered for Life” option and cover pets of any age without broad exclusions for hereditary and chronic conditions. 

Petplan’s innovative approach to pet insurance has been recognized by Forbes, Financial Times, Bloomberg, Inc. magazine, Smart CEO, the Communicator Awards, Ernst & Young and many others. 

Petplan supports partner shelters, rescues and humane societies across the U.S. in addition to funding humane veterinary research into hereditary, congenital and other chronic conditions through the Petplan Fund.