PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed.  PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states.

Learn more about PetFirst's plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

Average customer rating

7.7 Out of 10
60 Days 1 Year Lifetime
Rating 7.8 9.6 7.7
Count 4 78 1343
10
Out of 10
Recommended

Not One Complaint

Posted: 09/14/2021
By:
William & Nola
Crum

From completing the forms, scanning and emailing the clinic information to the payment, it was easy and very fair. We have no complaints and we renewed our policy for the 4th year. This was not our first claim for our little girl. If you read and know what is covered, there are no surprises therefore no complaints.

Injury/illness
Claim Amount
Breed

Mixed Breed Large (70–90 Lbs)

Age of Pet
Over 8 years
10
Out of 10
Recommended

Excellent Customer Service

Posted: 08/27/2021
By:
Brooke
Gay

Absolutely loved the informant of the policy and the kindness that was given

Injury/illness
Claim Amount
Breed

German Shepherd

Age of Pet
Under a year
1
Out of 10

Do NOT pay for this insurance!

Posted: 08/27/2021
By:
Bethany
Beckman

Do NOT pay for this insurance! Go with the cheaper, AKC insurance which covers substantially more, has far less exclusions, and has shorter waiting periods. One example (of many I could provide): I am in the process of switching to AKC insurance and submitted bills for my puppies to both insurance companies because both are currently active on my puppies - PetFirst denied 80% of what I submitted while AKC approved 100% of what I submitted! If I could give PetFirst zero stars, I would! Then there's the fact that in "PART IX - APPEALS AND COMPLAINTS" of the policy packet contact information including an e-mail address is provided (SubmitClaim@petfirst.com) and that all appeals "must be submitted...within 90 days" of the date on the explanation of benefits (or as soon as reasonably practicable) and "You may contact us using the information above." Well guess what happens when you e-mail that e-mail address in order to begin the appeals process? ABSOLUTELY NOTHING! So I call a couple weeks later and I'm told (1) I had to file an appeal within 30 days and I'm now over the deadline; (2) there's a specific appeal form that must be used (not referenced anywhere in the policy packet); and, (3) that e-mail address is not a monitored e-mail address but simply goes to a queue for claims submissions...needless to say I was absolutely ticked. Ultimately, they did accept my appeal, though that was denied (no surprise there).

Injury/illness
Claim Amount
Breed

Rottweiler

Age of Pet
1 - 8
10
Out of 10
Recommended

Peace of mind knowing stress of a pets illness, is not complicated by cost of proper tests and treatment.

Posted: 08/25/2021
By:
Eugenia
LInder

I have found PetFirst to be absolutely wonderful to deal with, and easy to file claims with. PetFIrst coverage package choices are affordable and modest deductibles reasonable to satisfy. When faced with serious illness, especially with senior pets and expensive definitive tests are needed to define a problem more specifically and quickly, it passes the test. There is no decision to be made on cost of tests, to "figure out what is wrong" and proceed to the remedy more quickly. Our senior cats have been treated successfully and gone on to enjoy many more years of life.
The staff is also responsive, empathetic and very pet oriented.

Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
Over 8 years
Monthly Cost

$16 - $100, depending on your chosen plan.

Coverage

You have a co-pay of 10% - 30% after your deductible. 

The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limits of $1,000, $2,000, $5,000, $10,000, or $20,000 depending on your chosen plan. 

No lifetime limits apply.

Deductible

$50 - $500 per incident.

Age Limits

Pet must be at least 8 weeks old to enroll. 

No upper age limits apply.

Waiting Period

Coverage begins 1 day after date listed on policy for accidents. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered. 

Hereditary, chronic and congenital conditions are covered.

Optional Routine Care package can be added for an additional fee, and includes coverage for annual exams, vaccines, flea and tick prevention, microchipping and behavior training.

PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed. 

Since 2004, PetFirst has enabled pet owners to effectively plan ahead for the expenses of providing veterinary care for their four-legged friends. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and with varying annual benefit options, there is a plan to suit every pet and budget. 

PetFirst's Pet Insurance is available in all 50 states and coverage includes hereditary, congenital and chronic conditions.