PetFirst | Pet Insurance Review

7.8

out of 10

1418 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 9.8
  • 9.5
  • 7.8
  • Count
  • 6
  • 82
  • 1418
PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed.  PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. Learn more about PetFirst’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
10

out of 10

POSTED: | BY: Martha Jane Lovedahl

PetFirst is outstanding!

Outstanding prompt service, reasonable costs, straightforward policy information, quality website and online communication, helpful representatives. Highly recommend!!
8

out of 10

POSTED: | BY: Maureen Hook

Service Excellent

Claims service &is excellent. Response time is very quick when I have questions. Claim payment is about 3 weeks from submission to receipt of check. I have never had issues with claims being paid. The 2 things I don't like: You cannot see submitted claims until processed, so can't confirm that they have the claim or see where it is in the process. You need to contact them to get that info. The 2nd issue: Payment process is inefficient. You have to go into each individual claim to request electronic payment. You can't set up electronic payment for all claims.
10

out of 10

POSTED: | BY: Judith Mosley

Excellent Customer Service

First time obtaining pet insurance. Our agent Aiden, was extremely helpful & patient in explaining coverage. When he learned we had a second dog, he explained the family plan, which was a little extra, but covered both dogs.
10

out of 10

POSTED: | BY: Debra Fortunato

Natural Balance Ltd Ingr. Diet - Duck & Potato For

Yes, you always come through with my payment.
10

out of 10

POSTED: | BY: Tina Woods

Super helpful customer service

I had just purchased my puppy a fee weeks before she got sick and I really dreaded having to complete the paperwork. However the customer service was excellent and very friendly. She made the process not seem so difficult. Thank you for your kindness!

Monthly Cost

$16 – $100, depending on your chosen plan.

Coverage

You have a co-pay of 10% – 30% after your deductible.

The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limits of $1,000, $2,000, $5,000, $10,000, or $20,000 depending on your chosen plan.

No lifetime limits apply.

Deductible

$50 – $500 per incident.

Age Limits

Pet must be at least 8 weeks old to enroll.

No upper age limits apply.

Waiting Period

Coverage begins 1 day after date listed on policy for accidents. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered.

Hereditary, chronic and congenital conditions are covered.

Optional Routine Care package can be added for an additional fee, and includes coverage for annual exams, vaccines, flea and tick prevention, microchipping and behavior training.

PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed. Since 2004, PetFirst has enabled pet owners to effectively plan ahead for the expenses of providing veterinary care for their four-legged friends. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and with varying annual benefit options, there is a plan to suit every pet and budget. PetFirst’s Pet Insurance is available in all 50 states and coverage includes hereditary, congenital and chronic conditions.

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