PetFirst | Pet Insurance Review

7.8

out of 10

1417 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 9.9
  • 9.4
  • 7.8
  • Count
  • 7
  • 81
  • 1417
PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed.  PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. Learn more about PetFirst’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 10

POSTED: | BY: Diane &

Typical rip off Insurance company

with them for 3 months got complete run around and then denial of first claim. Beware if you have a rescue from a shelter anything and everything will be denied as a "pre-existing" condition.
4

out of 10

POSTED: | BY: Michelle

Slow review of bills

Compared with other pet insurance policies we have had, Pet First is very slow to review and approve or reject claims. Hard to track when it takes this long and I do not get written or email feedback.Very nice and apologetic people on phone.
1

out of 10

POSTED: | BY: Robert Savitsky

HORRIBLE

DON'y buy this. They refuse to call vet as is claimed is one of their steps to clarify coverage on claim issues. Months of refusal.ALL health and claim records very deatailed care were submitted. Yet they claim a vet letter is needed. Vet has no idea what they want nor do I. But they wqon't tell him. They just refuse to pay claim cAt was never never sick before a stye in eye almost two years that I owned him. How could there be any kind of or existing condition if in fact thatts what they aim to use foor denial. It just showed up.
10

out of 10

POSTED: | BY: Samantha

Amazing Customer Service

My husband and I adopted a puppy who ended up having parvo virus and passed away within a month of getting her. PetFirst was so caring and helpful during our tough times! They helped me get all of the information I needed to file a claim and put us at ease to help us with medical expenses while we were dealing with the loss of our puppy. They even sent a sympathy card to our home once they found out about her passing!
1

out of 10

POSTED: | BY: Dinah Mirson

MISREPRESENTATIVE / POOR FAITH

Very disappointed in PetFirst. They denied coverage on our pet citing 'regulatory restraints.' We adopted a rescue cat, got free coverage through the shelter, then paid for continued coverage. They cited cat had a 'preexisting' condition, and denied coverage. Total loophole. Same cat, same policy, same everything. They had a different excuse each time I called to follow-up on the claim.

Monthly Cost

$16 – $100, depending on your chosen plan.

Coverage

You have a co-pay of 10% – 30% after your deductible.

The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limits of $1,000, $2,000, $5,000, $10,000, or $20,000 depending on your chosen plan.

No lifetime limits apply.

Deductible

$50 – $500 per incident.

Age Limits

Pet must be at least 8 weeks old to enroll.

No upper age limits apply.

Waiting Period

Coverage begins 1 day after date listed on policy for accidents. A policy waiting period of 14 days applies for illness claims.

Exclusions

Pre-existing conditions are not covered.

Hereditary, chronic and congenital conditions are covered.

Optional Routine Care package can be added for an additional fee, and includes coverage for annual exams, vaccines, flea and tick prevention, microchipping and behavior training.

PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed. Since 2004, PetFirst has enabled pet owners to effectively plan ahead for the expenses of providing veterinary care for their four-legged friends. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and with varying annual benefit options, there is a plan to suit every pet and budget. PetFirst’s Pet Insurance is available in all 50 states and coverage includes hereditary, congenital and chronic conditions.

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