PetFirst | Pet Insurance Review


out of 10

1418 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 10.0
  • 9.4
  • 7.8
  • Count
  • 1
  • 79
  • 1418
PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed.  PetFirst’s pet insurance plan is one of the most comprehensive on the market, and is available in all 50 states. Learn more about PetFirst’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.

out of 10

POSTED: | BY: Linda Frisina

Excellent -Wirh Claims and Customer Service!

Our Rottweiler, Sicily was recently diagnosed with Lymphoma.I maxed out my credit card on the diagnostic tests and submitted the claims. We needed a quick turn around in order to start Sicily's chemotherapy so I called Pet First to ask if they could speed things up so Sicily could get treatment immediately. EVERYONE I spoke to (especially Dannette) was wonderful!! They even sent the check Federal Express to speed things up. I can't say enough about the wonderful people I spoke to, and the fast payment of our claims.

out of 10

POSTED: | BY: Nicole

Petfirst is the WORST!!!

I am not even sure where to start with this company. I am extremely disappointed in the value and service and the many surprises that have come up, when I have sent in a claim. They fight you on almost every issue yet expect you to pay on time. Nickel and dime you to death is the best phrase for them. Dealing with the higher-ups is a waste of time. Bottom line, they want your money and but don't want to treat customers like human beings. I would NEVER recommend them and have canceled my policy.

out of 10

POSTED: | BY: Aaron Mayor

Pet first covered my dogs broken leg

My Dog Skyler broke his leg and I had him covered under the emergency plan where he has to be lost for them to cover the injury. I never thought I would need to use the insurance but sure enough Skyler broke his leg after escaping the yard and jumping the wallwhich resulted in a completely broken leg. Skyler was then treated with a $3500 bill. I called pet first and sent my documents. At first they denied the claim because they needed more info/proof that skyler was lost. I got them the proof and wallah! They mailed me a $3,000 check (my limit coverage) and paid me no other questions asked. Thank you pet first!!! -Aaron in Arizona

out of 10

POSTED: | BY: Debbie

Watch out!

I haven't had to use this yet, but I just noticed that hereditary/congenital conditions are not covered, adn also there is no continuous coverage on chronic conditions. THIS IS A BIG RED FLAG. I'm going to shop for something better.

out of 10

POSTED: | BY: Jeff Campbell

Great Company! Excellent Customer Service!

I called several places for health insurance for our pets. Almost settled with another company, but then called, Pet First. The person on the phone was incredibly nice, helpful, and informative. I ended up signing up on the spot. I've already used it and got back large portion of the yearly shot fees. No hassle. Check in the mail back to me in a very short time. So far, it's been great.

Monthly Cost

$16 – $100, depending on your chosen plan.


You have a co-pay of 10% – 30% after your deductible.

The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limits of $1,000, $2,000, $5,000, $10,000, or $20,000 depending on your chosen plan.

No lifetime limits apply.


$50 – $500 per incident.

Age Limits

Pet must be at least 8 weeks old to enroll.

No upper age limits apply.

Waiting Period

Coverage begins 1 day after date listed on policy for accidents. A policy waiting period of 14 days applies for illness claims.


Pre-existing conditions are not covered.

Hereditary, chronic and congenital conditions are covered.

Optional Routine Care package can be added for an additional fee, and includes coverage for annual exams, vaccines, flea and tick prevention, microchipping and behavior training.

PetFirst Pet Insurance is committed to providing cost-effective pet insurance plans for dogs and cats of any age and breed. Since 2004, PetFirst has enabled pet owners to effectively plan ahead for the expenses of providing veterinary care for their four-legged friends. PetFirst’s pet insurance plan is one of the most comprehensive on the market, and with varying annual benefit options, there is a plan to suit every pet and budget. PetFirst’s Pet Insurance is available in all 50 states and coverage includes hereditary, congenital and chronic conditions.

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