Our Pet Cloud also now offers the following features:

  • Ability to video chat with a licensed vet 24/7
  • AI claims experience with the help of Evie, our AI chat assistant. Evie will ask questions about the claim and the policy holder will simply answer the questions, upload a picture of the bill and the claim will be submitted.
  • Real-time claims tracker
  • Push notification reminders (for appointments, pet medication, birthdays, etc.)
  • Cloud-based storage for all pet medical records
  • Ability to locate pet-friendly places (restaurants, hotels, etc.) and connect with other pet parents in your area

Average customer rating

8.9 Out of 10
60 Days 1 Year Lifetime
Rating 9.7 9.5 8.9
Count 59 347 563

Figo Pet Insurance

10
Out of 10
Recommended
Posted: 03/04/2020
By:
Jeanine Williams Mcbride

Website was easy to use and the personal response in my time of need was absolutely appreciated

Injury/illness
Claim Amount
Breed

Yorkshire Terrier

Age of Pet
Over 8 years
5
Out of 10
Posted: 03/04/2020
By:
Alicia

My claim took a month to be processed. I have a dog that I got from a rescue and Figo decided that for this recent claim they needed vet records from before I got the dog. This took weeks. In the meantime while waiting on that vet to send the records...

Injury/illness
Claim Amount
Breed

English Bulldog

Age of Pet
1 - 8
1
Out of 10
Posted: 03/04/2020
By:
Rick

I am so ashamed of myself for signing up for this pet insurance. I have been paying on my policy for almost a year. I needed to file a claim for my cat as she was throwing up. I took her to the vet hospital they really did not find anything wrong with her...

Injury/illness
Claim Amount
Breed

Manx

Age of Pet
1 - 8
10
Out of 10
Recommended
Posted: 03/04/2020
By:
Kaysi

I recommend FIGO to everyone I know and several folks have signed up with them. Their coverage and usability makes them the best pet insurance in my eyes. And their customer service is absolutely wonderful the few times I've needed top contact. Im...

Injury/illness
Claim Amount
Breed

Domestic Longhair

Age of Pet
1 - 8
Monthly Cost

$9 - $135, depending on your chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.   

The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Pet must be at least 8 weeks old to enroll.

No upper age limits apply.

Waiting Period

3-day waiting period for accidents, 14-day for illnesses (including hip dysplasia), 6-month for knees. Option to waive no longer offered.

Exclusions
  • Curable pre-existing conditions may be eligible for coverage if symptom free for 18 months
  • For holistic therapy: Acupuncture & Chiropractic care are included
  • Lost pet benefit no longer offered
  • Pet mortality is limited to cremation only

Figo is committed to helping pets and their families enjoy their lives together. 

Figo's cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.

With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.