24PetWatch | Pet Insurance Review

6.7

out of 10

1161 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 9.1
  • 9.2
  • 6.7
  • Count
  • 35
  • 199
  • 1161
24PetWatch Pet Protection Services is a leading provider of pet insurance to North American and Canadian pet owners. As well as offering pet health insurance, 24PetWatch provides lost pet recovery database management services for people and their pets. Learn more about 24 Petwatch’s plan options and read customer reviews so you can make an informed choice about your pet insurance provider.
1

out of 10

POSTED: | BY: Wayne

Scam Insurance Company. Don't use them.

I don't write reviews but this company is way too irresponsible. And as I was reading other reviews, I am pretty sure this is a scam insurance company. In June 2016, a couple months after submitting the claim form(March 2016) with the receipt and invoice, they said they don't have enough info and to ask the vet for "medical/SOAP?" records. The vet didn't understand what I meant and seemed like he never even heard of it, so he said he will cooperate with the insurance company to fully understand. I called the insurance company to inform them to cooperate with the vet. The insurance company never updated me about the claim. So recently (Dec 2016) I called them to ask about the claim status. They initially stated that they did not receive my claim form. Until I said that I have proof and that I have a copy of it right in front of me, that's when they said they did receive it but did not provide enough information (even though the vet signed on the diagnosis and the invoice and receipt is detailed, itemized and fully paid by me). I don't think they even called the vet. But they said it has been rejected, and that they have a record of calling me in June 2016, saying that they told me it has been rejected. But they NEVER called/informed me, I called THEM(in June 2016)asking about the claim status, they never said it has been rejected. It seems like they stall and wait out the processing time and never update me about the status. When I do call them, they treat me like I'm the stupid one and claiming I did not give them enough information, so they don't have to pay me. Sorry for the long review, I just wanted to be very clear.
1

out of 10

POSTED: | BY: KAREN

don't bother with 24 PetWatch Insurance

First claim in 4 years, 2 diagnoses, they charged 2 deductibles, and we got $8.38 out if a $215 claim, took 3 months, 3 faxes, numerous unanswered phone calls and emails. Sent letter to Mark Warren, CEO ,yesterday. Total scam.
4

out of 10

POSTED: | BY: Jessica Markgraf

Huge premium spikes

I recently had my dog's policy renewed after 3 years of having 24 pet watch. Our premium increased from $34 per month to $56 per month with no notification. Our annual policy renewal notification did not include the dollar value for the premium. When I discussed with customer service, I was told they had a significant increase in their cost of coverage in the US and Canada and thus had to spike premiums.
9

out of 10

POSTED: | BY: Mary Delaney

VERY GLAD I have them

While they are not perfect and bugs have to be worked out on the new system which is good I find them very affordable and while it does take a little longer to get claims completed which i am sure they have many its tolerable.My golden mix is on meds every month and its great to have their help.
1

out of 10

POSTED: | BY: April Purdon

Go through someone else, stay away

i was not notified of my 3 dogs coverage going up by mail. Every year i get notified, this year i did not. I called them and they couldn't do anything about it. I have been a customer for 15 years pet care at first to now 24 pet watch. pet care was good, 24 petwatch is horrible. I said ok i will downsize they told me any claims in the past would not be covered because they would class it as a new policy. wow i have changed my policies in the middle of the year with no problems. Now they are saying they won't be covered for previous illnesses in the past. So i was forced to cancel all 3 policies after 15 years of paying into this company. i was just floored over this. they just put payments up without telling you. they are the worst to deal with. they don't want to pay out the money that you had to pay without a struggle.

Monthly Cost

$11 – over $100, depending on your chosen plan and other variables including but not limited to species, location, breed and age.  

Coverage

You have a co-pay of 20% after your annual deductible.

The pay-out amount is based on your actual vet bill.

 

Payout Limits

Annual limit of $1,500 – $20,000 depending on your chosen plan.

 

Deductible

$100 – $1,000 annually.

 

Age Limits

Pet must be at least 8 weeks old to enroll.

Dogs must be under 11 years to enroll and cats must be under 13 years old to enroll.

 

Waiting Period

Coverage begins at 12:01 am on the date listed on policy for accidents. Named Peril coverage is available on the third day after date listed on policy. A policy waiting period of 14-30days applies for illness claims.

 

Exclusions

Pre-existing conditions are not covered.

 

24PetWatch Pet Protection Services is a leading provider of pet insurance to North American and Canadian pet owners. As well as offering pet health insurance, 24PetWatch provides lost pet recovery database management services for people and their pets. In states where eligible, clients that adopt animals out of shelters or through partnerships are eligible for a 30-day free Trial on certain products or a 8.33% discount in certain states or circumstances where the Trial is not offered.

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