24PetWatch | Pet Insurance Review

6.8

out of 10

1172 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 8.3
  • 9.2
  • 6.8
  • Count
  • 16
  • 199
  • 1172
24PetWatch Pet Protection Services is a leading provider of pet insurance to North American and Canadian pet owners. As well as offering pet health insurance, 24PetWatch provides lost pet recovery database management services for people and their pets. Learn more about 24 Petwatch’s plan options and read customer reviews so you can make an informed choice about your pet insurance provider.
1

out of 10

POSTED: | BY: Luke

Horrible Customer Service

Their phones line are constantly "experiencing higher than normal call volumes" they leave you on hold, then forward you to a 'message taker' and although they promise to get back to you, they rarely do.
1

out of 10

POSTED: | BY: Colleen Mathis

Worst Pet Insurance out there

I obtained the Petcare Pet insurance for my yorkie puppy when I first got her in August due to all the horror stories I had heard regarding vet bills. I brought Abbey to the vet when I first got her and retuned with a clean bill of health. In October after purchasing the petcare insurance I brought abbey to the vet for a minor skin issue. And after countless phone call,wasted money and 3 months of annoyance and having one of the supposedly educated Petcare insurance agents scream at me and keep me on hold for well over 20 minutes I have finally cancelled the insurance. This insurance is horrible, the pet care reps reiterate the same useless information they gather from their records (which are not up to date) and worst of all they waste your time. I encourage nobody to buy this insurance it is horrible and this company is beyond unprofessional.
9

out of 10

POSTED: | BY: Rachel Mulvihill

Poison Ingestion

Our dogs love to run around our property, however sometimes they come home with cuts and abrasions. It made us wonder what we would do if something more serious happened. We had heard about Pethealth through our veterinarian and thought it sounded like a good idea... Well it was a good idea! One day Abby came home vomiting. She had hives and trouble breathing. We were terrified. We rushed her to the veterinarian, who said she must have eaten some type of poison. She was treated immediately and now Abby is back to her happy self. It helped knowing that any costs we were to incur were covered with 24Petwatch Pet Insurance.
5

out of 10

POSTED: | BY: Christina

Happy with my insurance

I have been very happy with my insurance company. I always get the money I am expecting. I was happier with there old plan but am still happy with my choice in them. If your unhappy with your plan check out petcareinsurance.com. They have always come through for me!
8

out of 10

POSTED: | BY: Dog Mom

Great coverage and service

I have the accident-only coverage on my dogs, because Bassets can be rock-eaters. They have covered two rock-eating surgeries on one of my girls, and that was after she had the same surgery prior to coverage. They have continued to cover her, and I've insured all my subsequent dogs with them for accident coverage. For regular expenses, I prefer to set the funds aside and build up savings for predictable care. It can be hard to get through on the phone, set aside a cup of coffee or tea and some crosswords for the hold period, but beyond that I've found their customer service very responsive.

Monthly Cost

$11 – over $100, depending on your chosen plan and other variables including but not limited to species, location, breed and age.  

Coverage

You have a co-pay of 20% after your annual deductible.

The pay-out amount is based on your actual vet bill.

 

Payout Limits

Annual limit of $1,500 – $20,000 depending on your chosen plan.

 

Deductible

$100 – $1,000 annually.

 

Age Limits

Pet must be at least 8 weeks old to enroll.

Dogs must be under 11 years to enroll and cats must be under 13 years old to enroll.

 

Waiting Period

Coverage begins at 12:01 am on the date listed on policy for accidents. Named Peril coverage is available on the third day after date listed on policy. A policy waiting period of 14-30days applies for illness claims.

 

Exclusions

Pre-existing conditions are not covered.

 

24PetWatch Pet Protection Services is a leading provider of pet insurance to North American and Canadian pet owners. As well as offering pet health insurance, 24PetWatch provides lost pet recovery database management services for people and their pets. In states where eligible, clients that adopt animals out of shelters or through partnerships are eligible for a 30-day free Trial on certain products or a 8.33% discount in certain states or circumstances where the Trial is not offered.

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