24PetWatch | Pet Insurance Review

6.8

out of 10

1172 Verified Reviews

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 8.3
  • 9.2
  • 6.8
  • Count
  • 16
  • 199
  • 1172
24PetWatch Pet Protection Services is a leading provider of pet insurance to North American and Canadian pet owners. As well as offering pet health insurance, 24PetWatch provides lost pet recovery database management services for people and their pets. Learn more about 24 Petwatch’s plan options and read customer reviews so you can make an informed choice about your pet insurance provider.
10

out of 10

POSTED: | BY: Melissa

Great!!

We adopted a dog and got a 30 day free "gift" of insurance. Our puppy became sick with pneumonia after only 2 weeks of having him. This gift of insurance covered almost 90% of our bills for him. The reimbursement check came very quickly and I was excited to see that it was for $75 more than I expected!! I would never have considered purchasing insurance for my dog, but now we are reconsidering this.
10

out of 10

POSTED: | BY: Susan Marinelli

A very dependable company!

I took out the 70% gold insurance with my dog Molli, a Maltese, and I found PetCare very affordable. My experience with PetCare was wonderful. After talking to many other people, I found out that PetCare paid for a lot of things other companies did not. The payments were prompt. One day, Molli jumped the wrong way, as many dogs do, and she broke her leg and needed a surgery that cost $2,400 dollars. 2 weeks later, I received a check for the surgery, the Specialist visits and her medication. The people I dealt provided compassionate and understanding service. It was very easy to fax over all my claims and have them processed quickly. This insurance saved Molli's life on multiple occasions and for that I am very thankful. I have recommended PetCare to my son, my brother and even my doctor. I am grateful with all my heart that there is a pet insurance company like this one. PetCare truly is an amazing company.
3

out of 10

POSTED: | BY: Debbie

Not worth it, they keep raising the rate every yea

Started out good, but the rates kept going up after making claims, was told once they were raising my rate because they had paid me more than I had paid them. I would not recommend PetCare.
1

out of 10

POSTED: | BY: Jessica Henry

Horrible Swindlers

I signed up for one month free when I adopted a puppy last summer. I was told that my credit card information was customary, but it would be cancelled after 1 month, that I would have to sign and return authorization for it to be continued. Well, I never recieved any papers but I sure did get charged for the policy. I have cancelled a total of three times. The first they have no record of, the second they do, but erroneously continued charging me for. Now I cancelled again and was told (7 days ago) that the back charges would be credited to my account within 24 to 48 hours. Of course they haven't been. I call back today, sit on hold for 35 minutes and am told that it usually takes WEEKS to get a refund. I demanded to speak to a supervisor and was put through to a voice mail box. I am once again on hold for a person. I have never been made to feel less important. I am seriously considering contacting the Attorney General's office and filing a claim.
6

out of 10

POSTED: | BY: Sherry

Good, But not the Best!

I have had PetCare insurance for over seven (7) years. They always paid the claims for my cat Tippy. However, Tippy has passed and my new cat Angel's policy has several exclusions which didn't even pertain to her. I paid one year up front and had to take Angel to the vet last week and got socked with a $213.00 bill because she ate something in the grass (a bug ?). Because whatever she ingested caused vomiting and diahrrea, they won't cover this since it was listed as a previous condition. After reviewing other plans on the internet, I found that mine was one of the worst out there!

Monthly Cost

$11 – over $100, depending on your chosen plan and other variables including but not limited to species, location, breed and age.  

Coverage

You have a co-pay of 20% after your annual deductible.

The pay-out amount is based on your actual vet bill.

 

Payout Limits

Annual limit of $1,500 – $20,000 depending on your chosen plan.

 

Deductible

$100 – $1,000 annually.

 

Age Limits

Pet must be at least 8 weeks old to enroll.

Dogs must be under 11 years to enroll and cats must be under 13 years old to enroll.

 

Waiting Period

Coverage begins at 12:01 am on the date listed on policy for accidents. Named Peril coverage is available on the third day after date listed on policy. A policy waiting period of 14-30days applies for illness claims.

 

Exclusions

Pre-existing conditions are not covered.

 

24PetWatch Pet Protection Services is a leading provider of pet insurance to North American and Canadian pet owners. As well as offering pet health insurance, 24PetWatch provides lost pet recovery database management services for people and their pets. In states where eligible, clients that adopt animals out of shelters or through partnerships are eligible for a 30-day free Trial on certain products or a 8.33% discount in certain states or circumstances where the Trial is not offered.

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