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Customer Review for Hartville/ASPCA
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| 7/10 Could do a tad better regarding reimbursements |
| I would rate ASPCA higher if they reimbursed a greater percentage of the bill. I have two vets who charge at or below competitive standard rates in a tri-county area and ASPCA claimed that their charges were high in comparison to other vets. Therefore, I did not get a full reimbursement. My past pet insurance company never questioned the bill and paid 100% - but, my premium was substantially higher. And, I have encouraged ASPCA to consider chiropractic adjustments as it has been proven this treatment is a viable precursor to invasive and expensive surgery. I do have concerns after reading other reviews about pre-existing conditions. With that said, I have found that ASPCA has excellent customer service, they are open to suggestions and take the time to answer my questions. I will do a comparative study of other pet insurance companies when I am up for renewal (as I always do, regardless of insurance companies) and if some of these issues are addressed, I will stay with ASPCA. |
| Company: Hartville/ASPCA Injury/Illness: laceration Breed: Brittany |
| Claim Amount: $100 - $500 Age of Pet: 1 - 8 |
| Jake, 4/17/2012 |
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