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Petsecure


300-600 Empress Street
Winnipeg, Manitoba, R3G 0R5
phone: 800-268-1169
website: www.petsecure.com

Petsecure is the largest pet insurance company in Canada.
Customer Ratings
60 days 1 year Lifetime
Rating 3.0 2.8 6.3
Count 5 10 97
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Reviews of Petsecure

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7/10   Lengthy Reimbursement Delays, 8/3/2015

Reviewed By: Cindy Mallette, Recommend: Y

Overall I am satisfied with the coverage I have with Petsecure....they always however take a long time to reimburse you....That is my only complaint....they never respect the 7 to 10 days commitment.....my last claim was submitted almost 4 weeks ago...still have not received the reimbursement.....
Injury/Illness: Auto Immune Syndrome   Breed: Weimaraner
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Not honoring my contract, 7/25/2015

Reviewed By: Roxane, Recommend: N

Since day 1 Petsecure has done everything they could to avoid paying me a penny. Since I my dog, I've had to pay over $3000 worth of pet bills as she was a rescue and not in the greatest shape. Her only problem was that she has a really bad immune system which caused her to pretty much catch anything around her.

When I signed up wit Petsecure I was very clear and honest by telling them that she has previously suffered from Coccidiam which I fully understood should be excluded until further review. This parasite caused her to have flaky skin and a reduced immune system.

When 3 months later she caught a skin parasite, the insurance refused to cover it although I had a letter from my vet stating that this condition had been tested negative in the past and was only recent. Their excuse: there were previous symptoms of that disease..... Lie, there clearly was not.

A month later, she got Giardia, now that was denied too because supposedly, she had an exclusion for "internal parasite". Now that's when I lost it and decide it was time to cancel my policy! I had received a letter from Petsecure in the passed stating that the "internal parasite was only concerning the Coccidian". So although the I actually had proof, it was written in my contract, in ink that she was only excluded for Coccidian they still wouldn't hear it.

These people are crooks, they don't deliver the service that you pay for and they act as if they could simply decide wether to cover things or not without actually playing by the rules and by the contract.

I am not debating whether to get my lawyer involved as there is more than $1000 worth of fee that should've been covered so far.

Anyhow, bottom line is, I strongly, strongly suggest you go look somewhere else when chosing an insurance!
Injury/Illness: skin problem   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: under a year
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1/10   RIP OFF!!!!, 7/24/2015

Reviewed By: Cindy, Recommend: N

I have been a Pet Secure customer since 2006 for 2 dogs and today received a cheque for $1.08 on my second ever claim.

DO THE MATH. It is not worth it.
Injury/Illness: skin problem   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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3/10   Disappointed in Dental Coverage, 7/14/2015

Reviewed By: Lee Ann, Recommend: N

I submitted a claim for my dog for dental treatment. She had 6 teeth removed, cleaning and a lump in her mouth biopsied. The bill was $3,200.00 I understood that on her plan she has $600.00 for dentistry but I didn't think that a lump on her gums would be considered part of this $600.00 claim. According to the person on the phone it is! I don't understand this. If my dog had a lump on her back it would be covered but because it's in her mouth it's only covered up to the $600.00.

I'm disappointed. I also think they should supply a booklet outlining in detail what is covered and what is not covered. As pet owners we only get a very simplified version on line without a detailed booklet to refer to.
Injury/Illness: not sure   Breed: Bichon Frise
Claim Amount: over $1000   Age of Pet: over 8 years
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3/10   It takes forever to process claims, 7/8/2015

Reviewed By: Melissa, Recommend: N

Every time I have submitted a claim I have to follow-up with them to see if they got it because it takes so long. It says on the website 7-10 days to process claims which is not at all true. I have also had to send claims in multiple times because they say they didn't receive them. Often they do not even begin processing it until I contact them. I haven't run into the problem of them not covering a claim yet but that is yet to be determined since I am still waiting for them to process them! I am considering switching companies.
Injury/Illness: paws cut by glass outside   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


7/10   Lengthy Reimbursement Delays,
Overall I am satisfied with the coverage I have with Petsecure....they always however take a long time to reimburse you....That is my only complaint....they never respect the 7 to 10 days commitment.....my last claim was submitted almost 4 weeks ago...still have not received the reimbursement..... read more

Reviewed By: Cindy Mallette, parent of a Weimaraner
 
1/10   Not honoring my contract,
Since day 1 Petsecure has done everything they could to avoid paying me a penny. Since I my dog, I've had to pay over $3000 worth of pet bills as she was a rescue and not in the greatest shape. Her only problem was that she has a really bad immune system which caused her to pretty much catch anything around her. When I signed up wit Petsecure I was very clear and honest by telling them that she has… read more

Reviewed By: Roxane, parent of a Mixed Breed
 
1/10   RIP OFF!!!!,
I have been a Pet Secure customer since 2006 for 2 dogs and today received a cheque for $1.08 on my second ever claim. DO THE MATH. It is not worth it. read more

Reviewed By: Cindy, parent of a Golden Retriever
 
3/10   Disappointed in Dental Coverage,
I submitted a claim for my dog for dental treatment. She had 6 teeth removed, cleaning and a lump in her mouth biopsied. The bill was $3,200.00 I understood that on her plan she has $600.00 for dentistry but I didn't think that a lump on her gums would be considered part of this $600.00 claim. According to the person on the phone it is! I don't understand this. If my dog had a lump on her back it… read more

Reviewed By: Lee Ann, parent of a Bichon Frise
 
3/10   It takes forever to process claims,
Every time I have submitted a claim I have to follow-up with them to see if they got it because it takes so long. It says on the website 7-10 days to process claims which is not at all true. I have also had to send claims in multiple times because they say they didn't receive them. Often they do not even begin processing it until I contact them. I haven't run into the problem of them not covering a claim… read more

Reviewed By: Melissa, parent of a Mixed Breed
 


Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
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I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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