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Petsecure

200-1200 Portage Avenue
Winnipeg, MB R3G 0T5
phone: (800) 268-1169
website: http://www.petsecure.com
claim form
Average Rating
7.7
out of 10

add your rating
Petsecure is the largest pet insurance company in Canada, offering pet insurance in every province and territory.

Most Helpful Reviews of Petsecure .

8/10   So far so good:), 11/23/2011

Reviewed By: Marilyn Nickel, Recommend: Y

I received six weeks free trial when I adopted my dog in Sept. Thank goodness that I did not need to use it. However, I did sign up a couple days before it expired. Therefore I had not waiting period and did not have to pay the initial member fee.
I really have never had a positive thing to say about any other companies, as the plans were insane. When my previous cattle dog was alive. I did end up going with TRUPANION. The price was ridiculous. I stayed with them for 3 months. My dog had NO pre-existing issues. Although I did not make a claim, I left. I found them to be nit pickers to the nth degree! So many people failed to receive compensation.
I would never consider becoming a member or any insurance company for that matter. However, due to the fact that i received the 6 week trial when I rescue my boy.. I found myself calling so I could ask as many questions as possible. The agents I spoke too(I called lots!)were so kind and seemed genuinely interested to help me . In any event ,I chose Secure 3.I had my dogs teeth done. I really felt like there must be a trick and I would not be covered at all. I was so happy to find I was getting reimbursed .WOW! They paid 80% of my entire claim. The took my 100.00 deductible off. I ended up getting a good reimbursement. I was thrilled...Then, to top it off, I found out that I had satisfied my deductible and I did not have to pay this again, until next October! I had no idea! I thought I would have to pay the deductible for each clai

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2/10   A Waste of Money, 11/21/2011

Reviewed By: Peter, Recommend: N

After 10 years without claims, insuring two dogs at a time, and not always the same two (they come and go), I finally submitted a claim for $240. After the $100 deductible, I called about the "co-insurance" of 20% ($48.00). What's the deductible for then! I get $92.00. They get $148! I paid about $12,000 in premiums over the ten years, and the only other accident claim I submitted 5 yr. ago (dog broke a tooth trying to chase a squirrel under the fence) they refused to pay b/c it wasn't "on the list of perils". Don't bother with insurance! If you have more than one dog, just self-insure. It will be cheaper in the long run, by a lot! I give them a "2" b/c at least they paid something, but I cancelled the policies, and I will self-insure from here on in.

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1/10   0/10 Isn't an option!, 10/18/2011

Reviewed By: An angry customer, Recommend: N

I had a policy with my english bulldog puppy. The breeder offered a tril which waived all waiting periods. I picked the most expensive policy, Secure4 and made some claims in the first month which were clearly stated as covered in the Secure4 policy details. They denied my claims saying that my policy was not in effect, and then I found out they did not setup my policy correctly. I had to call and e-mail SEVERAL times to address the issue, and after 4 months, they finally reviewed and attempted to correct the issue. They promised customer service credits which I never saw, and after the second assessment denied a few claims AGAIN wrongfully. I have already switched to Trupanion they have much better claims process, a sliding (non-changing) deductible, and they guarantee 90% coverage where PetSecure reserves the right to randomly reduce coverage to 50%.

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  Read more reviews... | Add your own review

Most Recent Reviews


8/10   So far so good:),
I received six weeks free trial when I adopted my dog in Sept. Thank goodness that I did not need to use it.… read more

Added 11/23/2011 by: Marilyn Nickel
 
2/10   A Waste of Money,
After 10 years without claims, insuring two dogs at a time, and not always the same two (they come and go), I… read more

Added 11/21/2011 by: Peter
 
1/10   0/10 Isn't an option!,
I had a policy with my english bulldog puppy. The breeder offered a tril which waived all waiting periods. I… read more

Added 10/18/2011 by: An angry customer
 
10/10   Thank you for saving Mattie,
My 7 month old kitten developed cystine crystals when he around 5 months old.This is caused by a birth defect… read more

Added 10/14/2011 by: Renate Efford
 
2/10   Bogus pre-exiting conditions,
I tried PetSecure for 6 months. It was a constant fight regarding my dog's so called "pre-existing"… read more

Added 10/13/2011 by: Suzanne Delisle
 
8/10   Frenchie puppy,
Just compared Petsecure premium rates to Trupanion, I will be paying about $50 less with PetSecure. At first I… read more

Added 7/17/2011 by: Rebecca Ma
 
5/10   Bad customer service,
Have a policy with our dog - no problems. Opened one for our cat April 4th. Wanted it billed April 7th, so… read more

Added 7/9/2011 by: Hillary Scott
 


Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
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