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Petsecure


300-600 Empress Street
Winnipeg, Manitoba, R3G 0R5
phone: 800-268-1169
website: www.petsecure.com

Petsecure is the largest pet insurance company in Canada.
Customer Ratings
60 days 1 year Lifetime
Rating 2.5 3.3 6.0
Count 2 18 110
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Reviews of Petsecure

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1/10   Horrible company - Do not go with these guys! , 6/1/2016

Reviewed By: Tanja, Recommend: N

This company totally penalizes you for using your policy! Twice now in a matter of 18 months, they have changed our 'policy' because we have had to make claims. Sadly, my three year old dog is a bit of a lemon, but they do not like having to pay for that. Crazy, which is the reason we pet owners get insurance in the first place! We have one dog who has never yet had a claim and one who has had to have a lot of surgeries and medical care. So it goes. When we sign up for insurance, we hope to never use it, but also hope for peace of mind for when we need to use it. This is not the case with Petsecure. Honestly, worst company ever.
Injury/Illness: legs/limping   Breed: Mastiff
Claim Amount: over $1000   Age of Pet: 1 - 8
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4/10   Takes far too long , 5/9/2016

Reviewed By: Phyllis Adams , Recommend: N

This company takes far too long in refunding a claim. And they have the nerve at certain times to year to excuse themselves by saying its "a high volume time" for processing. I pay these people 80 bucks a month for basic illness coverage and 20 days to get a re-imbursement is complete bullshit. Manulife, which is one of the worst human providers of all time, can have my claim back to me inside of week. These people have no excuse.
Injury/Illness: any problem I have ever submitted for   Breed: Great Dane
Claim Amount: $500 - $1000   Age of Pet: over 8 years
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10/10   No problems, 4/1/2016

Reviewed By: Melinda, Recommend: Y

Our puppy came with 6 week trial offer. Two weeks later I had to take puppy to emerg for bacterial infection. Pet secure paid $600 bill, no problems encountered
Injury/Illness: Bacterial infection   Breed: Pomeranian
Claim Amount: $500 - $1000   Age of Pet: under a year
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1/10   PET OWNERS BEWARE, 3/28/2016

Reviewed By: carrie cosh, Recommend: N

I have been a customer of Petsecure for a quite some time and this is the first time I have submitted a claim. My dog had an abscess deep in his anal gland, and required surgery. He became ill with vomiting, loss of appetite etc later so he went back in for diagnostic tests. Total amount spent at the vet was over $800. With a $300 deductible, I was expecting at least around $400 back. The claim was submitted in Feb 2016, its now March 28 2016, on calling them today, I learn I am to expect $51 back!! It has not even been deposited in my account yet. I would have been better putting my $60 a month premium amount aside in a separate account to cover the vet bills, as it is, even after paying premiums all this time, I am out of pocket. I would not recommend this company.
Injury/Illness: anal gland abscess   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: over 8 years
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1/10   Total scam, 2/15/2016

Reviewed By: Pedro, Recommend: N

I've got their insurance plan Secure 3 on May/2015 and took my dog for a physical examination as they ask. Last month, my dog hurt his leg and needed to see a vet. What was my surprise when my claim was held at Persecure due to absence of my dog's medical history...they will keep asking you for more and more exams and physical examinations that YOU should pay in order to accept your claims. I am extremely disappointed with the dishonesty and fraudulent behaviour shown by this company. Just save your money and do not get anything from they.
Injury/Illness: not sure   Breed: Welsh Corgis
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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Most Helpful Reviews


1/10   Horrible company - Do not go with these guys! ,
This company totally penalizes you for using your policy! Twice now in a matter of 18 months, they have changed our 'policy' because we have had to make claims. Sadly, my three year old dog is a bit of a lemon, but they do not like having to pay for that. Crazy, which is the reason we pet owners get insurance in the first place! We have one dog who has never yet had a claim and one who has had to have a… read more

Reviewed By: Tanja, parent of a Mastiff
 
4/10   Takes far too long ,
This company takes far too long in refunding a claim. And they have the nerve at certain times to year to excuse themselves by saying its "a high volume time" for processing. I pay these people 80 bucks a month for basic illness coverage and 20 days to get a re-imbursement is complete bullshit. Manulife, which is one of the worst human providers of all time, can have my claim back to me inside of week.… read more

Reviewed By: Phyllis Adams , parent of a Great Dane
 
10/10   No problems,
Our puppy came with 6 week trial offer. Two weeks later I had to take puppy to emerg for bacterial infection. Pet secure paid $600 bill, no problems encountered read more

Reviewed By: Melinda, parent of a Pomeranian
 
1/10   PET OWNERS BEWARE,
I have been a customer of Petsecure for a quite some time and this is the first time I have submitted a claim. My dog had an abscess deep in his anal gland, and required surgery. He became ill with vomiting, loss of appetite etc later so he went back in for diagnostic tests. Total amount spent at the vet was over $800. With a $300 deductible, I was expecting at least around $400 back. The claim was… read more

Reviewed By: carrie cosh, parent of a Mixed Breed
 
1/10   Total scam,
I've got their insurance plan Secure 3 on May/2015 and took my dog for a physical examination as they ask. Last month, my dog hurt his leg and needed to see a vet. What was my surprise when my claim was held at Persecure due to absence of my dog's medical history...they will keep asking you for more and more exams and physical examinations that YOU should pay in order to accept your claims. I am extremely… read more

Reviewed By: Pedro, parent of a Welsh Corgis
 


Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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