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Petsecure


300-600 Empress Street
Winnipeg, Manitoba, R3G 0R5
phone: 800-268-1169
website: www.petsecure.com

Petsecure is the largest pet insurance company in Canada.
Customer Ratings
60 days 1 year Lifetime
Rating 1.8 2.9 5.7
Count 4 13 124
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Reviews of Petsecure

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1/10   Rip-off artists!!, 5/14/2017

Reviewed By: Dwight Grant, Recommend: N

Paid them for years and the they only covered $270.of a $1000.
claim. Would have done much better putting the premium in a savings account.
Injury/Illness: Pancreatitis   Breed: Labrador Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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4/10   Took money out of our account we didn't agree to, 5/1/2017

Reviewed By: Jeff, Recommend: N

They are continually mixing up the dates we've supplied for direct deposit. We've tried to get them to take the money out for both dogs the same day but they seem incapable of doing that (they were insured at different times). We're on a fixed income and only get paid once a month so our insurance schedule needs to be on target.
Injury/Illness: Complaint not about claim   Breed: Australian Shepherd
Claim Amount: under $100   Age of Pet: over 8 years
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1/10   Worst Insurance Provider Out There, 4/26/2017

Reviewed By: Angela, Recommend: N

I work in the veterinary industry and regularly steer my clients AWAY from this company. They have terrible customer service, continually penalize clients for submitting claims by reducing co-insurance or increasing deductibles. Its almost criminal because once you've signed up and had a claim you are stuck with them, and they know you wont be able to go elsewhere and get coverage because of "pre-existing conditions". Do your research! Stay away!!!!
Injury/Illness: not sure   Breed: Labrador Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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1/10   STAY AWAY FROM THIS COMPANY, 4/7/2017

Reviewed By: Courtney, Recommend: N

They will take your money month after month and when your pet gets sick, they won't cover any of it. Paid 650$ for a vet visit (my dog had a cough) and got 0$ back because of some bogus loophole policy.

Very upsetting. I'm switching to Trupanion as I've heard MUCH better things from their clients.
Injury/Illness: Cough   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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5/10   Read the Fine Print, 12/15/2016

Reviewed By: Richard Merlo, Recommend: N

I have had up to 6 pets insured and they have been good to me. However, the "up to 80%' payment should be more specifically "50% to 80%".They have a nice letter once your claims go too high which explains why they have to increase your co-payment to as much as 50%. This is false advertizement and even your review was duped into thinking the co-payment was 80% as most people probably think.
Injury/Illness: renal (kidney)   Breed: American Curl
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


1/10   Rip-off artists!!,
Paid them for years and the they only covered $270.of a $1000. claim. Would have done much better putting the premium in a savings account. read more

Reviewed By: Dwight Grant, parent of a Labrador Retriever
 
4/10   Took money out of our account we didn't agree to,
They are continually mixing up the dates we've supplied for direct deposit. We've tried to get them to take the money out for both dogs the same day but they seem incapable of doing that (they were insured at different times). We're on a fixed income and only get paid once a month so our insurance schedule needs to be on target. read more

Reviewed By: Jeff, parent of a Australian Shepherd
 
1/10   Worst Insurance Provider Out There,
I work in the veterinary industry and regularly steer my clients AWAY from this company. They have terrible customer service, continually penalize clients for submitting claims by reducing co-insurance or increasing deductibles. Its almost criminal because once you've signed up and had a claim you are stuck with them, and they know you wont be able to go elsewhere and get coverage because of "pre-existing… read more

Reviewed By: Angela, parent of a Labrador Retriever
 
1/10   STAY AWAY FROM THIS COMPANY,
They will take your money month after month and when your pet gets sick, they won't cover any of it. Paid 650$ for a vet visit (my dog had a cough) and got 0$ back because of some bogus loophole policy. Very upsetting. I'm switching to Trupanion as I've heard MUCH better things from their clients. read more

Reviewed By: Courtney, parent of a Mixed Breed
 
5/10   Read the Fine Print,
I have had up to 6 pets insured and they have been good to me. However, the "up to 80%' payment should be more specifically "50% to 80%".They have a nice letter once your claims go too high which explains why they have to increase your co-payment to as much as 50%. This is false advertizement and even your review was duped into thinking the co-payment was 80% as most people probably think. read more

Reviewed By: Richard Merlo, parent of a American Curl
 


Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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A message to pet insurance management: please do not submit a review! We consider these submissions fraudulent and will immediately remove these from our site.

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