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Petsecure


300-600 Empress Street
Winnipeg, Manitoba, R3G 0R5
phone: 800-268-1169
website: www.petsecure.com

Petsecure is the largest pet insurance company in Canada.
Customer Ratings
60 days 1 year Lifetime
Rating 1.0 3.3 6.7
Count 1 16 87
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Reviews of Petsecure

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1/10   Absolutely Horrible!!!!!!, 8/7/2014

Reviewed By: Justin L, Recommend: N

This company is a total scam. After submitting $ 2000.00 in claims, I received back $ 30.00. Yes, that's 30 bucks.
Anything they can do to weasel their way out payments, is there main priority.
I will keep this short and say that anybody who signs up for this is a fool (like myself)
Injury/Illness: ear problem eye problem skin problem gastritis/vomiting bladder   Breed: Shih Tzu
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   Exclusions are not listed properly, 7/31/2014

Reviewed By: Aaron E., Recommend: N

I was just told that my claim will be denied for a spay procedure. Because I had chosen Plan 4 and had been told I could select how to use the wellness portion, I thought it would be covered. I also discussed that question over the phone before selecting this policy. It is not listed as an exclusion so there is no way to know. The rep went through the list of what is covered under wellness, however it is not clear that this list is exhaustive when receiving the document initially. All the rep could say is" it used to be covered, but our policy changed..." It takes 15 days to cancel the policy and this will be my last premium. The staff is very scripted and no empathy even if they misled me. I read the contract, yet, the language is deceiving.
Injury/Illness: spay   Breed: German Shepherd
Claim Amount: $500 - $1000   Age of Pet: under a year
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1/10   Rip-Off simply Horrible waste of Money, 7/26/2014

Reviewed By: caroline, Recommend: N

I had (as I just cancelled the Policy) insured my three year old Boston Terrier from the time she was eight weeks. Through time the premiums were increased substantially however reimbursement was minimal IF any in fact as there was always some exclusion. Plans are confusing and even agents are not clear on them. When I initially registered my dog I was told that I would also have liability which I recently found out that they do not provide. Each time I submitted a claim, there was always a problem and you would have to chase them. I sincerely hope that anyone thinking of insuring their pet with them reads all the reviews --for myself it is better to put away in "Doggy Fund" the fluctuating amount(s) they charged each month.
Injury/Illness: ear problem skin problem   Breed: Boston Terrier
Claim Amount: $100 - $500   Age of Pet: under a year
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1/10   highly disappoonted, 7/18/2014

Reviewed By: lincoln, Recommend: N

Paid premiums for almost a decade. Never made a claim then one day we did. and they told us that we were not covered, we got screwed over even after paying in over $7000 in premiums .
I am just going to put the money in an account and if its needed its there. hopefully we will not need it.
Injury/Illness: not sure   Breed: Mixed Breed dog
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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4/10   If you submit a big claim they cut there payout., 4/5/2014

Reviewed By: Kevin adam ancaster ontario, Recommend: N

After i submitted a claim for my dogs ACL repair i got a letter in the mail saying that from now on they will only pay 40%not the normal 80%. I called and was told a manual review of the file would be done and someone would get back to me but nothing, as i expected. They said this was done by computer and all files were checked every six months i said if thats the case i have not had a claim in the last six months.
Injury/Illness: Acl   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


1/10   Absolutely Horrible!!!!!!,
This company is a total scam. After submitting $ 2000.00 in claims, I received back $ 30.00. Yes, that's 30 bucks. Anything they can do to weasel their way out payments, is there main priority. I will keep this short and say that anybody who signs up for this is a fool (like myself) read more

Justin L, parent of a Shih Tzu
 
1/10   Exclusions are not listed properly,
I was just told that my claim will be denied for a spay procedure. Because I had chosen Plan 4 and had been told I could select how to use the wellness portion, I thought it would be covered. I also discussed that question over the phone before selecting this policy. It is not listed as an exclusion so there is no way to know. The rep went through the list of what is covered under wellness, however it is… read more

Aaron E., parent of a German Shepherd
 
1/10   Rip-Off simply Horrible waste of Money,
I had (as I just cancelled the Policy) insured my three year old Boston Terrier from the time she was eight weeks. Through time the premiums were increased substantially however reimbursement was minimal IF any in fact as there was always some exclusion. Plans are confusing and even agents are not clear on them. When I initially registered my dog I was told that I would also have liability which I recently… read more

caroline, parent of a Boston Terrier
 
1/10   highly disappoonted,
Paid premiums for almost a decade. Never made a claim then one day we did. and they told us that we were not covered, we got screwed over even after paying in over $7000 in premiums . I am just going to put the money in an account and if its needed its there. hopefully we will not need it. read more

lincoln, parent of a Mixed Breed
 
4/10   If you submit a big claim they cut there payout.,
After i submitted a claim for my dogs ACL repair i got a letter in the mail saying that from now on they will only pay 40%not the normal 80%. I called and was told a manual review of the file would be done and someone would get back to me but nothing, as i expected. They said this was done by computer and all files were checked every six months i said if thats the case i have not had a claim in the last… read more

Kevin adam ancaster ontario, parent of a Mixed Breed
 


Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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