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Petsecure


300-600 Empress Street
Winnipeg, Manitoba, R3G 0R5
phone: 800-268-1169
website: www.petsecure.com

Petsecure is the largest pet insurance company in Canada.
Customer Ratings
60 days 1 year Lifetime
Rating 3.8 2.4 5.4
Count 4 20 134
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Reviews of Petsecure

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1/10   They're Great When You Don't Need Them, 7/7/2017

Reviewed By: Anonymous For Fear Of Reprisal, Recommend: N

I've used Petsecure for two dogs the past 8 years. My first dog was healthy and I had no claims for just under 5 years of his life. A month before he turned 5 he developed cancer that couldn't be treated and Petsecure paid according to our agreement to keep our dog comfortable during his last days and to cremate him. I was satisfied so when we got our next dog we of course signed on again. Unfortunately our new dog has ongoing issues and has needed a fair bit of help (under the $5000 range though) My premiums have gone up and my payouts have gone from 80% down to 60% and will likely drop to 50% in the near future. Total crap and I also wish I had just saved money in an account instead of using them. And that's exactly what I have been doing with my third dog who is just over 2. I've saved approximately $2000 so far so if something were to happen I could at least manage. Never again will i recommend Petsecure to anyone. They are also extremely slow at paying and often omit items until you call in and then they decide they will pay for them. Watch your invoices closely.
Injury/Illness: multiple   Breed: Golden Retriever
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Fantastic, 6/7/2017

Reviewed By: Lee Turner, Recommend: Y

We have been clients for 21 years & have always received exemplary service. Recently our 16 year old kitty had her benefits reduced to 50%. We appealed this decision & were pleased to learn within 48 hours of a reinstatement to her previous 70%. The Claims Review team should be commended for this prompt decision & also we wish to thank Carolyn Baker for commencing the review process for us.
Injury/Illness: seizures   Breed: Domestic Mediumhair
Claim Amount: $100 - $500   Age of Pet: over 8 years
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3/10   80% down to 50% coverage, 6/1/2017

Reviewed By: Jacqueline, Recommend: N

I looked at reviews and asked them about this and I was told it was very rare for it to go down to 50% and it would only happen if someone were to submit $10,000 or more in claims for one issue. We of course we have not come close to that.
We just got our letter saying it would drop to 50% coverage for everything. I am quite angry about this. She said it could go up again in 6 months. Our dog had a liver surgery and for $5000.00. We pay 42.00 a month + the 300.00 deposit which is 804.00 before we'd see anything. I'm not so sure this is worth it.
I am giving it a 3 because they lied.
Injury/Illness: Liver shunt   Breed: Pug
Claim Amount: over $1000   Age of Pet: under a year
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1/10   Beware, you claim, they reduce their coverage, 5/30/2017

Reviewed By: SB, Recommend: N

As soon as you start to use the insurance they will reduce their co-pay. so although they claim that the high premiums you pay will cover your pet for $5000. per condition, per year for 80%, they reduce your coverage to 50%. At the time of the first change to our coverage our pet was 5 years old and had just reached $5000.00 for ALL claims. They increase your premiums and increase your deductible. Simply put, they do not honour your original contract. They also take longer to pay claims then what they advertise.
Injury/Illness: not sure   Breed: Golden Retriever
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   Rip-off artists!!, 5/14/2017

Reviewed By: Dwight Grant, Recommend: N

Paid them for years and the they only covered $270.of a $1000.
claim. Would have done much better putting the premium in a savings account.
Injury/Illness: Pancreatitis   Breed: Labrador Retriever
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


1/10   They're Great When You Don't Need Them,
I've used Petsecure for two dogs the past 8 years. My first dog was healthy and I had no claims for just under 5 years of his life. A month before he turned 5 he developed cancer that couldn't be treated and Petsecure paid according to our agreement to keep our dog comfortable during his last days and to cremate him. I was satisfied so when we got our next dog we of course signed on again. Unfortunately our… read more

Reviewed By: Anonymous For Fear Of Reprisal, parent of a Golden Retriever
 
10/10   Fantastic,
We have been clients for 21 years & have always received exemplary service. Recently our 16 year old kitty had her benefits reduced to 50%. We appealed this decision & were pleased to learn within 48 hours of a reinstatement to her previous 70%. The Claims Review team should be commended for this prompt decision & also we wish to thank Carolyn Baker for commencing the review process for us. read more

Reviewed By: Lee Turner, parent of a Domestic Mediumhair
 
3/10   80% down to 50% coverage,
I looked at reviews and asked them about this and I was told it was very rare for it to go down to 50% and it would only happen if someone were to submit $10,000 or more in claims for one issue. We of course we have not come close to that. We just got our letter saying it would drop to 50% coverage for everything. I am quite angry about this. She said it could go up again in 6 months. Our dog had a… read more

Reviewed By: Jacqueline, parent of a Pug
 
1/10   Beware, you claim, they reduce their coverage,
As soon as you start to use the insurance they will reduce their co-pay. so although they claim that the high premiums you pay will cover your pet for $5000. per condition, per year for 80%, they reduce your coverage to 50%. At the time of the first change to our coverage our pet was 5 years old and had just reached $5000.00 for ALL claims. They increase your premiums and increase your deductible. Simply… read more

Reviewed By: SB, parent of a Golden Retriever
 
1/10   Rip-off artists!!,
Paid them for years and the they only covered $270.of a $1000. claim. Would have done much better putting the premium in a savings account. read more

Reviewed By: Dwight Grant, parent of a Labrador Retriever
 


Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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