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Petsecure


300-600 Empress Street
Winnipeg, Manitoba, R3G 0R5
phone: 800-268-1169
website: www.petsecure.com

Petsecure is the largest pet insurance company in Canada.
Customer Ratings
60 days 1 year Lifetime
Rating 4.0 3.9 5.8
Count 2 15 120
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Reviews of Petsecure

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5/10   Read the Fine Print, 12/15/2016

Reviewed By: Richard Merlo, Recommend: N

I have had up to 6 pets insured and they have been good to me. However, the "up to 80%' payment should be more specifically "50% to 80%".They have a nice letter once your claims go too high which explains why they have to increase your co-payment to as much as 50%. This is false advertizement and even your review was duped into thinking the co-payment was 80% as most people probably think.
Injury/Illness: renal (kidney)   Breed: American Curl
Claim Amount: over $1000   Age of Pet: 1 - 8
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3/10   They pay less but we don't!, 12/8/2016

Reviewed By: Michelle, Recommend: N

I just received an email from the company saying that after they did a 24 month review they are reducing their coverage from 80% to 50%. I called customer service and asked if I was being reduced because I was submitting claims and using the plan. They answered yes. Then I asked if it was true that I would not be getting a reduction in my premium. Again correct. I was told that in six months they would review it again and it may be changed again. I have had to switch companies before and now it looks like I will have to again which is too bad. For the most part they have not been unreasonable.
Injury/Illness: not sure   Breed: Shiloh Shepherd
Claim Amount: $500 - $1000   Age of Pet: 1 - 8
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1/10   I would NEVER Recommend this company, 11/22/2016

Reviewed By: Lynn MacKenzie, Recommend: N

I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, has handled my call.

After waiting a month, only to receive a notification *We regret we are unable to cover treatment for this condition as it is not covered by your policy...... I signed on after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying. The agent at the time of sign up, assured me that if I signed on for the 4+ plan that it would indeed be covered. I have submitted five claims, and have not yet received any reimbursement.

I am cancelling this insurance and will be pocketing the monies in an account for my pets future. This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered.

Think twice before signing up and surrendering your hard earned money. Ensure you have the voice recordings as well request everything in writing before you sign on the dotted line and allow them to determine what is or isn't considered preventative medicine and eligible for payment.

I certainly wish I had, I would have at least half of the monies I am now out of pocket.
Injury/Illness: preventative medicine   Breed: Great Dane
Claim Amount: over $1000   Age of Pet: 1 - 8
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10/10   Amazing, 10/24/2016

Reviewed By: Jackie Maxwell, Recommend: Y

Petsecure has been amazing to deal with , its been almost 2 years and not once have we had an issue - claims are processed quickly and painless-I have a gentle giant that doesn't know his own strength that has needed a few stitches as well as a pretty serious CCL surgery and pet secure has not let me or my fur baby down! thank you! I have only had to call in once about a couple questions and it was the best customer service, so I am one very happy customer!
Injury/Illness: CCL Tear   Breed: Mixed Breed dog
Claim Amount: over $1000   Age of Pet: 1 - 8
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1/10   Bloodsuckers only out for the money., 9/13/2016

Reviewed By: Inno, Recommend: N

This company should be outlawed. They try everything not to pay a claim. I have 3 dogs. One is very sick the other two are okay thank goodness. This company continually finds ways not to pay- increased premiums, increased co-pay, and increased deductible. They take forever to pay a claim, if they pay a claim. I've done the math. I would have been much better off to self-insure rather than give my hard earned money to these bloodsuckers. Stay away.
Injury/Illness: Cushings   Breed: Labradoodle
Claim Amount: over $1000   Age of Pet: over 8 years
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Most Helpful Reviews


5/10   Read the Fine Print,
I have had up to 6 pets insured and they have been good to me. However, the "up to 80%' payment should be more specifically "50% to 80%".They have a nice letter once your claims go too high which explains why they have to increase your co-payment to as much as 50%. This is false advertizement and even your review was duped into thinking the co-payment was 80% as most people probably think. read more

Reviewed By: Richard Merlo, parent of a American Curl
 
3/10   They pay less but we don't!,
I just received an email from the company saying that after they did a 24 month review they are reducing their coverage from 80% to 50%. I called customer service and asked if I was being reduced because I was submitting claims and using the plan. They answered yes. Then I asked if it was true that I would not be getting a reduction in my premium. Again correct. I was told that in six months they would… read more

Reviewed By: Michelle, parent of a Shiloh Shepherd
 
1/10   I would NEVER Recommend this company,
I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, has handled my call. After waiting a month, only to receive a notification *We regret we are unable to cover treatment for this condition as it is not covered by your policy...... I signed on after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if… read more

Reviewed By: Lynn MacKenzie, parent of a Great Dane
 
10/10   Amazing,
Petsecure has been amazing to deal with , its been almost 2 years and not once have we had an issue - claims are processed quickly and painless-I have a gentle giant that doesn't know his own strength that has needed a few stitches as well as a pretty serious CCL surgery and pet secure has not let me or my fur baby down! thank you! I have only had to call in once about a couple questions and it was the best… read more

Reviewed By: Jackie Maxwell, parent of a Mixed Breed
 
1/10   Bloodsuckers only out for the money.,
This company should be outlawed. They try everything not to pay a claim. I have 3 dogs. One is very sick the other two are okay thank goodness. This company continually finds ways not to pay- increased premiums, increased co-pay, and increased deductible. They take forever to pay a claim, if they pay a claim. I've done the math. I would have been much better off to self-insure rather than give my hard… read more

Reviewed By: Inno, parent of a Labradoodle
 


Review Petsecure review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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