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Pets Best Insurance

2323 S Vista Avenue
Boise, ID 83709
phone: (888) 899-0402
claim form

Offers plans in 50 states and DC. Founded by veterinarian Jack Stephens, founder of VPI insurance. No age restrictions on enrolling pets; offers coverage from 70% to 100% reimbursement.
Customer Ratings
60 days 1 year Lifetime
Rating 9.9 9.2 8.8
Count 21 839 2365
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Reviews of Pets Best

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10/10   Jake, 7/6/2017

Reviewed By: Debra, Recommend: Y

I adopted a friendly stray cat from where I work after my other 2 cats passed away within 4 days of each other ( one from a stroke and the other cancer) well after spending 1,300 on my other 2 cats I was worried about the cost of a new kitty and all the shots, getting fixed, etc. so I decided to try pet insurance.
Injury/Illness: First vet visit   Breed: Domestic Shorthair
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Excellent pet insurance, 7/3/2017

Reviewed By: Becky, Recommend: Y

I have a bloodhound who has severe allergies and requires daily medication for them. I can download the invoice from my vet and within days the reimbursement is in my checking account. There has never been an issue with payment of any of my claims.
Injury/Illness: ear problem allergies   Breed: Bloodhound
Claim Amount: under $100   Age of Pet: 1 - 8
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10/10   Professional and Timely, 6/30/2017

Reviewed By: Andrew Ponto, Recommend: Y

Pets Best was very fast in processing my dogs claim, and was very upfront about detailing their payment. I'm very satifisied with the experience.
Injury/Illness: Wellness and shots   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Fast and easy!, 6/28/2017

Reviewed By: Vickie, Recommend: Y

Claims are easy and fast to do with a helpful website full of great information! Thank you. Great pet insurance coverage. I have/had all my AKC German Shepherd dogs covered by pet insurance and I find this company to be the best all round!:-)
Injury/Illness: Med refills and Canine influenza shot   Breed: German Shepherd
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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10/10   Great Company--Great workers!, 6/27/2017

Reviewed By: Molly, Recommend: Y

I received a notice that the company was going to increase my billing by almost 50%(!!!) and started looking elsewhere. However, throughout my search I decided to contact the company to see if they could help, and boy am I glad I did! I did a live chat with Kendra C. She was awesome! Not only did she upgrade me to an unlimited coverage plan, but she helped me regain control over the cost. In addition, I got sidetracked and had to step away from the chat window for almost two hours. When I re-started, there she was! She even said if I hadn't gotten hold of her in the next hour, she was going to call to make sure I got my questions answered and my coverage changed.

Claim-wise, my puppy fell in a crevice mid-jump and broke her hind leg. Not only that, but she needed surgery, rehab and lots of drugs to keep her quiet during recovery. Pets Best was great. They paid claims on time and in full, there wasn't ever an argument over what was covered, and I appreciated the professional nature of their service reps when I had to call with questions from the Vet.

Definitely recommend! When you enroll, contact Kendra C! She's so nice. :-)
Injury/Illness: broken leg   Breed: Bernese Mountain Dog
Claim Amount: over $1000   Age of Pet: under a year
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Most Helpful Reviews

10/10   I would recommend Pets Best,
As a veterinarian, I am asked to pick an insurance company to recommend. I liked the 80%/20% structure, the accident only option, and the fact that the person who designed the insurance had a lot of previous experience starting VPI. I took a policy out on my own very young border collie for several reasons. I wanted to see how fast they processed claims and I wanted to find out if I would be a… read more

Reviewed By: Dr. Paige Garnett
10/10   Wonderful insurance,
I've had 4 claims over a 3 year period with Pets Best. It has been easy to file claims, and they have always covered the entire bill without question, minus my $75 deductible and 20% copay. Last year I got back the premium amount because of one foxtail-in-the-nose incident (ouch) and a concern that Hannah was losing weight, which necessitated blood tests. For the foxtail, I had to take Hannah to 2 different… read more

Reviewed By: Judi, parent of a Mixed Breed
8/10   Worth Having,
This is the second time I have reviewed this company. I am excited to say that I have been pleased with some of the changes they have implemented. Initially I gave them a low score of 2. This was heavily influenced by claims processing time exceeding what was listed on their site. I also thought that I would not be doing business with them even a year later. So, what's changed mind? These things... I was… read more

Reviewed By: RC
10/10   Pets Best has come through each time,
I have all my dogs and cat on Pets Best Policies. Pets Best has always been there for my questions in customer service and have always paid out what they have explained they would pay out. About 7 months ago I had my largest breed dog get sick and the bill was way over $2500. Pets Best paid 80% of my vet bill. My veteriniarin also recommend Pets Best, so I know by experience that Pets Best truly is the… read more

Reviewed By: V. Brown
10/10   Number one pet insurance company!!,
I have never been more pleased with a pet insurance company than I am with Pets Best. I previously had experience with VIP and they were not as efficient and their "fee schedule" was not reasonable. The claims I received from Pets Best have always been what they advertised...they pay 80%. I have referred many friends and family members to Pets Best with 100% confidence that they will be happy and feel… read more

Reviewed By: Kelly Scott

Review Pets Best review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name

Tell us about your pet
Type: Dog     Cat
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
Claim amount
Time taken to handle claim
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